Senior Executive Account Manager
3 days ago
In this highly complex role, you will be responsible for developing and implementing strategic sales and retention plans for Kaiser Permanente's largest public sector accounts. You will partner with customer organizations, key union influencers, and other stakeholders to drive growth and retention, while maintaining a deep understanding of market trends and customer needs. Your expertise will be essential in navigating complex customer environments and driving business results.
Key Responsibilities:- Develop and implement highly complex sales and retention strategies to meet or exceed targets for growth and retention.
- Partner with customer organizations, key union influencers, and other stakeholders to drive growth and retention.
- Maintain expert knowledge of market trends and customer needs.
- Navigate complex customer environments to drive business results.
- Oversee the execution of sales and renewals, including administration, negotiations, and presentations.
- Develop and implement cutting-edge strategies for cross-sell and upsell to increase growth and retention.
- Support internal and external communication by collaborating across organizations to develop account strategy and providing expert recommendations to customer channels.
- Minimum five (5) years of experience in a leadership role with or without direct reports.
- Bachelor's degree in Marketing, Finance, Business Administration, or related field, or minimum nine (9) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.
- Accident and Health Insurance License (California) within 3 months of hire.
- Knowledge, Skills, and Abilities (KSAs): Change Management; Negotiation; Customer Data; Benefits/Services; Benefits/Services Presentations; Brand Strategy; Market Research; Persuasion; Sales Operations; Sales Opportunity Orchestration; Sales/Partnership Strategy and Techniques; Customer Experience; Goal Setting; Member Service; Underwriting.
Kaiser Permanente is a leading healthcare organization dedicated to providing high-quality, patient-centered care. We are committed to improving the health of our members and the communities we serve.
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