Director of Client Experience

3 weeks ago


Tampa, Florida, United States FlyUSA, Inc. Full time

pbJobDescription/b/ppFlyUSA,Inc.isseekingahighlyskilledandexperiencedprofessionaltofilltheroleofDirectorofClientExperience.Thispositionisresponsiblefordeliveringexceptionalservicetoouraircraftownersandon-fleetclientele,ensuringthateveryflightexperienceexceedsclientexpectations./ppbKeyResponsibilities:/b/pulliManageclientpreferences,schedules,andrequestswiththehighestlevelofattentiontodetail./liliDeliverexceptionalserviceatalltimes,ensuringthateveryflightexperiencemeetsorexceedsclientexpectations./liliProvideawarm,friendly,andrespectfulserviceinallinteractions,buildinglong-lastingrelationshipswithhigh-net-worthclientsbyunderstandingtheirpersonalpreferences./liliMeetandgreetVIPclientsinpersonbeforelocaldepartures,ensuringthatallaspectsoftheirjourneyaremeticulouslyprepared./liliCoordinateservicessuchascatering,groundtransportation,andotherflightrequirementstoensureseamlesstravelexperiences./liliManageclientschedulesandspecialrequests,andprovidesolutionsthatcatertotheirpersonalandprofessionalneeds./liliAnticipateclientneedsandproactivelyaddressanyconcernsorpreferences,ensuringtheirexperienceiseffortlessfromstarttofinish./li/ulpbRequirements:/b/pulli5+yearsofexperienceinluxurycustomerservice,hospitality,orasimilarhigh-end,client-facingrole,preferablywithintheprivateaviationortravelindustry./liliProvenexperienceworkingdirectlywithhigh-net-worthindividuals(HNWI)orVIPclientele,providingpersonalizedservicesthatcatertouniquepreferences./liliDemonstratedabilitytocoordinateandmanageluxuryservices(suchascatering,groundtransportation,andpersonalizedrequests)withhighattentiontodetail./liliProficiencyinCRMsystemsorsimilartoolstotrackclientpreferencesandschedules,ensuringnodetailismissed./liliAbilitytoanticipateclientneeds,providingpersonalizedservicethatreflectsafive-starstandardofcare./liliExperienceworkingwithhigh-net-worthorVIPindividualsispreferred./liliAvailabilitytoworkflexiblehours,includingevenings,weekends,andholidays,basedonclientschedulesandrequirements./li/ulpbAdditionalBenefits:/b/pulliEmployer-paidmedicalbenefits/liliDental,vision,andlifeinsuranceoptionsavailable/liliHSA/FSAoptions/liliShort/long-termdisabilityoptions/lili401Kwithcompanymatch(after3months)/liliUniformallowance/liliOpportunitiesforinvolvementinexclusiveaviationandluxurytravelevents/li/ulpbEqualOpportunityEmployer/b/p


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