Industrial Customer Support Specialist

3 days ago


Columbus, Ohio, United States OTC Industrial Technologies Full time

About OTC Industrial Technologies

At OTC Industrial Technologies, our people drive our success. With over 60 years of prioritizing talent investment and internal growth, we offer diverse career opportunities. We deliver top-quality products, technical expertise, and services at competitive costs by leveraging our team's experience and partnerships with leading vendors.

Job Description

This is a full-time position that offers a competitive salary and benefits package. As a Customer Service Representative, you will be responsible for providing exceptional customer service, responding to customer inquiries, processing orders, resolving complaints, and communicating with customers in a timely manner.

  • You will work closely with our sales team to identify opportunities to upsell and cross-sell products and services.
  • Proactively review direct ship purchase orders for products/services and track scheduled delivery dates.
  • Manage and track material returns with customers/suppliers.
  • Handle all shipping and receiving responsibilities.
  • Cycle counting.
  • General warehouse work.
What You'll Need
  • Computer software skills (e.g. Microsoft Office Excel and PowerPoint, Adobe PDF and Infor SXE).
  • Associate Degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience.
  • Ability to work in a highly matrixed, cross-functional environment.
  • Experience and knowledge of electrical and automation distribution.
  • Highly organized, with strong attention to detail.
  • Sense of urgency; responds to requests in a timely manner.
  • Strong (email, phone, web and in person) communication and customer service skills.
  • Ability to become forklift certified.
  • Ability to lift 50 pounds.
  • Valid driver's license and satisfactory driving record required.
Benefits and Perks

We offer a comprehensive benefits package, including medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. Additionally, we offer a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, relocation assistance, PTO, tuition assistance, and more.



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