Customer Support Specialist

2 weeks ago


Carrollton, Georgia, United States SMI USA Full time

Overview:

SMI USA is a leading technology producer in the human services field. We develop innovative solutions for complex operations and are committed to empowering our team to drive success.

Job Description:

The Virtual Customer Experience Representative will be responsible for receiving inbound calls, categorizing them according to Standard Operating Procedures, and providing exceptional customer service. This role requires strong communication skills, attention to detail, and the ability to work independently.

Key Responsibilities:

  • Maintain a general understanding of policies and procedures
  • Possess strong oral and written communication skills
  • Knowledgeable in modern office practices, procedures, and equipment
  • Exhibit excellent Interpersonal skills using tact, patience, and courtesy

Requirements:

  • High School Diploma or equivalent required
  • At least one-year prior experience in the area of service delivery, customer service, call center technology, or a related field
  • Must be proficient in data entry skills including keyboard, mouse, and 10 keypad
  • Must be able to type a minimum of 35 WPM
  • Basic knowledge of Microsoft Office

Benefits:

  • $14/hour rate with shift differential paid bi-weekly
  • Permanent work-from-home opportunity with virtual interviews and online self-paced training
  • Medical, Dental, Vision, and 401(k) after first 30 days
  • PTO accrual on first day
  • Referral Program and internal promotion opportunities

Estimated Salary Range: $28,000 - $32,000 per year

About SMI USA:

We are an Equal Opportunity Employer and a Drug-Free Workplace. Our company culture values teamwork, dedication, empowerment, and work-life balance. If you are looking for a meaningful and fulfilling career, we encourage you to consider SMI USA.



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