Customer Service Professional

2 weeks ago


Carrollton, Georgia, United States SMI USA Full time
Company Overview

SMI USA is a leading technology producer in the human services field, recognized for developing innovative solutions for complex operations.

">About the Role

We are seeking highly skilled Virtual Support Specialists to join our team. As a key member of our 24/7 call center facility, you will be responsible for receiving and categorizing inbound calls in accordance with Standard Operating Procedures and contractual obligations.

">Salary & Benefits

The estimated salary for this role is $28,640 per year (based on 40 hours/week at $14/hour) plus shift differential and paid time off. We also offer medical, dental, vision, and 401(k) benefits after 30 days of employment.

">Key Responsibilities
  • Maintain a general understanding of policies and procedures.
  • Possess strong oral and written communication skills.
  • Be knowledgeable in modern office practices, procedures, and equipment.
  • Exhibit excellent interpersonal skills using tact, patience, and courtesy.

We operate as a fully virtual opportunity with virtual interviews, online self-paced training, and work-from-home arrangements.



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