Sales and Customer Service Representative

22 hours ago


Hamden, Connecticut, United States Massage Envy Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer experiences and promoting the value of Total Body Care.

Key Responsibilities
  • Provide outstanding customer service and ensure every guest feels valued and understood.
  • Promote the benefits of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases.
  • Support clinic flow by greeting clients, scheduling services, and addressing questions.
  • Help grow and retain a client base through in-person and phone/email outreach.
What We Offer
  • Competitive base pay plus bonuses and commissions.
  • Healthcare benefits, including medical, dental, and vision plans.
  • Access to short-term disability, critical care, and accident insurance.
  • Paid time off for full-time employees.
  • Employee referral bonus program.
  • Employee Assistance Program.
  • A flexible schedule for a better work-life balance.
  • In-depth product and service training.
  • Free massage, skincare, or stretch service each month.
  • Up to 40% off all products.
Requirements
  • High school diploma or equivalent and previous retail or sales experience (preferred).
  • Critical thinking skills, excellent math and computer skills, and the ability to multitask.
  • Great people skills and the ability to establish positive relationships with guests.
  • Supporters of total body care with a general knowledge of massage and skin care services.


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