Customer Engagement Associate
3 weeks ago
Job Description:
">We are seeking a highly motivated and skilled Bilingual Sales and Service Representative to join our team at Cricket Wireless Authorized Retailer.
">About the Role:
">This full-time position is responsible for providing exceptional customer service to our Spanish-speaking customers. You will be fluent in both English and Spanish, with excellent communication skills in both languages.
">Key Responsibilities:
">- ">
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner">
- Provide accurate information about our products and services to customers">
- Resolve customer complaints and issues in a calm and efficient manner">
- Document customer interactions and maintain accurate records">
- Collaborate with other departments to ensure customer satisfaction">
- ">
Requirements:
">To succeed in this role, you must have:
">- ">
- Fluent in both English and Spanish (reading, writing, and speaking)">
- High school diploma or equivalent">
- Excellent communication and interpersonal skills">
- Ability to multitask and work in a fast-paced environment">
- Strong problem-solving skills">
- Customer service experience preferred">
- ">
Compensation and Benefits:
">As a valued member of our team, you can expect:
">- ">
- Base salary: $13.00 hourly">
- Commission-based pay structure">
- Medical, dental, vision, and supplemental insurance benefits after 60 days">
- A dynamic and supportive work environment">
- Ongoing training and development opportunities">
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