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Customer Engagement Associate

2 months ago


Worcester, Massachusetts, United States Sunbelt Rentals Full time

Customer Service Representative

Join our team at Sunbelt Rentals, a premier provider in the equipment rental industry, as a Customer Service Representative. This role is essential in assisting both telephone and walk-in clients with their rental needs for construction and industrial equipment.

Key Responsibilities:

  • Enhance your professional skills for potential advancement into outside sales or operational management roles.
  • Utilize your customer service expertise to ensure consistent hours and opportunities for overtime.
  • Collaborate with a dedicated team to fulfill customer requirements effectively.

This position acts as the primary point of contact for customers, where you will assess their equipment requirements, facilitate order negotiations, and guarantee satisfaction through exceptional service. Candidates should possess relevant industry experience, strong interpersonal skills, and proficiency in computer applications. Bilingual abilities may be advantageous in certain locations.

Physical Requirements:

The role involves physical activities such as bending, squatting, and lifting heavy items, with responsibilities carried out in both indoor and outdoor settings.

Sunbelt Rentals is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Employer.