Pharmaceutical Sales Customer Engagement Specialist
4 days ago
Otsuka America Pharmaceutical, Inc. is revolutionizing customer engagement with a new approach designed to deliver exceptional patient, caregiver, and healthcare provider experiences in an evolving healthcare landscape. Our innovative model focuses on local healthcare systems, creating a unified ecosystem among account management, medical, patient access, and market access teams to engage healthcare providers and improve patient care.
Key Responsibilities:
- Proactively engage healthcare providers through various virtual and digital tools, offering expanded expertise on products and approved conditions.
- Collaborate with cross-functional colleagues to provide seamless care and digital-enabled support to bridge care gaps.
- Develop and implement local market strategies, leveraging insights to inform business goals and objectives.
- Facilitate speaker programs, organize local provider groups, and facilitate discussions on experiences and outcomes with local and regional leaders.
- Conduct proactive outreach to healthcare providers on topics such as product access, on-label information, and established guidance on patient care.
Requirements:
- Minimum 2 years of pharmaceutical or medical device sales experience.
- Reside within commutable distance of 50 miles of the primary city in the sales territory.
- Preferred knowledge, skills, and abilities include cross-functional industry experience, clinical nurse or Advanced Practice Nurse experience, and proven track record in coaching, training, and mentoring peers.
Competencies:
- Accountability for Results: Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
- Strategic Thinking & Problem Solving: Make decisions considering the long-term impact to customers, patients, employees, and the business.
- Patient & Customer Centricity: Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
- Impactful Communication: Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
- Respectful Collaboration: Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
- Empowered Development: Play an active role in professional development as a business imperative.
About Otsuka America Pharmaceutical, Inc.
Otsuka America Pharmaceutical, Inc. is a leading pharmaceutical company dedicated to delivering innovative solutions to improve patient care. Our commitment to customer engagement and patient-centricity drives our approach to healthcare.
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Worcester, Massachusetts, United States Otsuka Pharmaceutical Co., Ltd. Full timeJob Title: Pharmaceutical Sales Customer Engagement SpecialistOtsuka Pharmaceutical Co., Ltd. is seeking a highly skilled Pharmaceutical Sales Customer Engagement Specialist to join our team. As a key member of our sales team, you will be responsible for engaging with healthcare providers to deliver a higher quality experience for patients, caregivers, and...
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