Field Service Technician I

1 week ago

Sens, Bourgogne-Franche-Comté, United States Aruze Gaming Global, Inc Full time

**Job Title:** Field Service Technician I


**Job Summary:


Aruze Gaming Global, Inc. is seeking a skilled Field Service Technician I to join our team. As a Field Service Technician I, you will be responsible for installing, setting up, and maintaining gaming machines, consoles, and related peripherals according to company guidelines and industry standards.


**Key Responsibilities:



  • Perform installation, setup, and routine maintenance of gaming machines, consoles, and related peripherals.
  • Maintain up-to-date detailed knowledge of Aruze Gaming Global, Inc.'s game platform.
  • Diagnose and resolve technical issues reported by customers promptly and efficiently.
  • Install, remove, convert, prepare games, set options, and repair games in a field environment.
  • Conduct regular preventive maintenance inspections to identify potential problems before they escalate.
  • Maintain accurate inventory of parts issued.
  • Calibrate gaming machines to ensure accuracy and fair play.
  • Conduct thorough testing after repairs or installations to verify proper functionality.
  • Provide outstanding customer service and support during on-site visits.
  • Address customer inquiries, demonstrate how to use gaming equipment, and offer technical assistance as needed.
  • Maintain a positive image, while in the field, with co-workers and all Aruze Gaming Global, Inc. customers.
  • Must be able to educate customers of basic game function.
  • Maintain detailed records of service activities, including service reports, inventory management, and spare parts usage.
  • Follow documentation, policies, and procedures, and perform tasks with supervision.
  • Train customers and end-users in basic troubleshooting techniques and proper usage of gaming equipment.
  • Work in a team-oriented environment.
  • Adhere to safety guidelines and industry regulations while performing duties.
  • Ensure compliance with all relevant gaming laws and regulations.
  • Adapt to various jurisdictions and interface with Compliance Officers.
  • Must be willing to be licensed in several different jurisdictions.
  • Collaborate effectively with the internal support team, reporting technical issues, escalating critical problems, and providing feedback to improve products and services.
  • Stay updated with the latest gaming technologies, industry trends, and service techniques.
  • Suggest improvements to existing processes to enhance overall service efficiency and customer satisfaction.
  • Must be willing to work extended hours, work shifts, on-call for dispatch and variable work shifts.
  • Must be able to travel with little notice, and for extended periods of time. Must be able to travel by air.
  • **Requirements:

    • High School Associated Electronic Degree or a related field or equivalent.
    • Strong written, and oral communication skills.
    • Excellent customer service skills.
    • Ability to multi-task and manage priorities.
    • Ability to work independently either individually or within a team structure with minimal direction.
    • Strong organizational and analytical skills and good follow-through required.
    • Excellent computer skills including Microsoft Office.

**About Aruze Gaming Global, Inc.:


Aruze Gaming Global, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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