IT Support Specialist

2 weeks ago

Sens, Bourgogne-Franche-Comté, United States ApTask Full time

About Client:

The client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries. It has a vast and diverse workforce and places a strong emphasis on employee training and development.

The company invests in research and development to stay at the forefront of technological advancements. Its services include:

  • IT Services: Application development, maintenance, and testing.
  • Consulting: Business consulting, IT strategy, and digital transformation.
  • Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency.
  • Enterprise Solutions: Implementation and support of enterprise-level software solutions.

Salary Range: $55K-$65K per annum

Job Description:

The Help Desk technician's role is to provide information, assistance, training, and technical support to end-users regarding the use of computers, networks, and related peripheral hardware and software.

  • This includes receiving, prioritizing, documenting, and actively resolving end-user help requests.

Responsibilities:

  • Field incoming help requests from end users via both telephone and email in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Build rapport and elicit incident details from end users.
  • Assess the severity of issues and categorize and assign them accordingly. Route severe incidents according to process.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform post-resolution follow-ups to help requests.
  • Develop help sheets and 'frequently asked questions' lists for end users.
  • Provide support and training to all end users on computer workstation operation, setup, configuration, and other issues.
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer workstation performance.
  • Provision and deprovision of user accounts, systems, applications, and network access.
  • Complete regular reviews of system users to ensure users are authorized and provisioned properly.
  • Perform routine security audits & other external compliance audits for all provisioned user accounts.

Requirements:

  • College-level coursework in Computer Science or related field and/or at least 1 year's equivalent work experience.
  • Fundamental knowledge of computer workstation hardware, networking principles, business applications, and peripheral devices.
  • Experience administering users and computers in a complex enterprise environment.
  • Able to read and understand technical manuals and procedural documentation.
  • Strong written and oral communication skills and effective interpersonal and relationship-building skills.
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.

  • IT Technical Support Specialist

    2 weeks ago

    Sens, Bourgogne-Franche-Comté, United States IT Avalon Full time

    Job SummaryWe are seeking a highly skilled First-Line IT Support Technician to join our team at IT Avalon. The ideal candidate will have excellent problem-solving skills, the ability to work in a fast-paced environment, and a passion for delivering exceptional customer service.

  • Technical Support Specialist

    1 week ago

    Sens, Bourgogne-Franche-Comté, United States Everi Full time

    Everi: A Leader in InnovationWe are seeking a motivated and customer-focused Technical Support Specialist to join our dynamic support team at Everi, a company dedicated to innovation and excellence.This role provides essential technical support to our customers through various channels, including trouble tickets, phone calls, and email. As a Technical...

  • IT Support Team Lead

    2 weeks ago

    Sens, Bourgogne-Franche-Comté, United States IT Avalon Full time

    About the RoleWe are seeking a seasoned IT Support Team Lead - Technical Operations to oversee the day-to-day activities of our IT support team and ensure the delivery of exceptional technical support services.Key Responsibilities:Supervise a team of IT support technicians to guarantee timely and effective resolution of IT support tickets, incidents, and...

  • Aircraft Fuel System Specialist

    2 weeks ago

    Sens, Bourgogne-Franche-Comté, United States Quality Support Full time

    Fuel System OperationsQuality Support is seeking a skilled Aircraft Fuel System Specialist to conduct daily Fuel shop operations, troubleshoot, maintain, service, and inspect aircraft fuel systems, components, and related support equipment. Key responsibilities include removing, installing, and conducting functional tests of repaired aircraft systems and...

  • Professional Support Specialist

    2 weeks ago

    Sens, Bourgogne-Franche-Comté, United States Insight Global Full time

    About the RoleAs a Professional Support Specialist, you will be responsible for providing top-notch support to our clients, resolving issues efficiently, and exceeding their expectations. With a strong background in customer service, you will be confident in your ability to communicate effectively with customers, both verbally and in writing.

  • Network Support Specialist

    2 weeks ago

    Sens, Bourgogne-Franche-Comté, United States Clark County School District Full time

    Clark County School District is committed to providing top-notch educational services to its students. As a Network Support Specialist, you will play a critical role in ensuring the smooth operation of our IT infrastructure.Salary: $80,000 - $100,000 per yearWe are seeking an experienced professional with a strong background in troubleshooting and...

  • Legal Support Specialist

    2 weeks ago

    Sens, Bourgogne-Franche-Comté, United States iSoftTek Solutions Inc Full time

    We are seeking a highly motivated and detail-oriented Legal Support Specialist to join our legal team at iSoftTek Solutions Inc. As a key member of our team, you will provide support to attorneys by conducting thorough research, drafting legal documents, and organizing case files.Responsibilities:Conduct comprehensive research on statutes, cases, and other...

  • Sales Support Specialist

    2 weeks ago

    Sens, Bourgogne-Franche-Comté, United States Advantage Solutions Full time

    We're looking for a highly skilled Sales Support Specialist to join our team at Advantage Solutions. As a member of our team, you'll enjoy a competitive salary of $19.00 - $20.00 per hour and a supportive environment that fosters growth and development.In this role, you'll provide critical in-store merchandising support to our retail partners, helping them...

  • Senior Technical Support Specialist for Gaming Systems

    2 weeks ago

    Sens, Bourgogne-Franche-Comté, United States Konami Gaming, Inc. Full time

    About the JobWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Konami Gaming, Inc.As a Senior Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers and internal teams.

  • Call Center Support Specialist

    2 days ago

    Sens, Bourgogne-Franche-Comté, United States Nevada Health Centers Full time

    Job DescriptionThe Call Center Support Specialist will be responsible for:Supporting patient scheduling by answering incoming calls and providing routing assistanceWorking closely with team members to ensure seamless communication and efficient operationsRequired Skills and QualificationsTo be successful in this role, you will need:Bilingual English/Spanish...

  • Technical Support Specialist

    2 weeks ago

    Sens, Bourgogne-Franche-Comté, United States Nevada Orthopedic & Spine Center Full time

    We are seeking a skilled Technical Support Specialist to join our team at the Nevada Orthopedic & Spine Center. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our staff and ensuring that our IT systems run smoothly.About the RoleThis is a full-time position requiring a strong background in...

  • Administrative Support Specialist

    2 weeks ago

    Sens, Bourgogne-Franche-Comté, United States EmployNV Youth Hub Full time

    This Administrative Support Specialist role is available through EmployNV Youth Hub's Work Experience program. Eligibility for the program will be assessed for all applicants.Company: Allure Realty GroupPosition Title: Administrative AssistantHours: Full-timePay: $18.00/hourLocation Area: Spring ValleyWe are seeking a dedicated and task-oriented Front Desk...

  • Healthcare Support Specialist

    2 weeks ago

    Sens, Bourgogne-Franche-Comté, United States CenterWell Full time

    About CenterWell Senior Primary Care: We provide proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being.Our...

  • Executive Support Specialist

    2 weeks ago

    Sens, Bourgogne-Franche-Comté, United States Cure 4 Full time

    Cure 4 The Kids Foundation, a reputable organization, seeks an exceptional Executive Support Specialist. This role requires an Administrative Assistant with outstanding organizational skills and attention to detail. If you thrive in a fast-paced environment and are looking for a challenging position, this may be the perfect opportunity.About UsWe don't train...

  • Behavioral Health Specialist

    2 weeks ago

    Sens, Bourgogne-Franche-Comté, United States Democracy Prep Public Schools Full time

    We are seeking a highly skilled Behavioral Health Specialist to join our team at Democracy Prep Public Schools. This role is an exciting opportunity for a dedicated professional to make a positive impact on the lives of students and contribute to our mission of college success and authentic civic engagement.Job SummaryThe Behavioral Health Specialist will...

  • Technical Support Specialist

    2 weeks ago

    Sens, Bourgogne-Franche-Comté, United States Diverse Lynx Full time

    The Technical Support Specialist - Network Operations role at Diverse Lynx LLC is a critical position that requires a strong technical foundation and excellent communication skills.This position involves providing technical support to end-users regarding computer workstation operation, setup, configuration, and other issues. The ideal candidate will have...

  • Highly Skilled Technical Support Specialist for Centrifugal Chillers

    2 weeks ago

    Sens, Bourgogne-Franche-Comté, United States Johnson Controls Full time

    Job DescriptionWe are seeking a highly skilled technical support specialist to join our team at Johnson Controls. As a systems specialist, you will provide technical support on centrifugal chillers and other building equipment products, focusing on troubleshooting and improving product reliability.Your role will include:Providing day-to-day technical support...

  • Client Support Expert

    1 week ago

    Sens, Bourgogne-Franche-Comté, United States Ameriprise Financial Full time

    Job Overview">We are seeking a highly skilled Service Operations Specialist to join our team at Ameriprise Financial. As a Service Operations Specialist, you will play a critical role in delivering exceptional client experiences and ensuring seamless service delivery.">Key Responsibilities">* Provide timely and effective support to clients regarding service...

  • Clinical Documentation Specialist

    2 weeks ago

    Sens, Bourgogne-Franche-Comté, United States Second Wave Delivery Systems, LLC Full time

    Job SummaryWe are seeking a highly skilled Clinical Documentation Specialist to support our medical practices in Las Vegas, NV area. This is an exciting opportunity to work as the primary contact for specified outpatient medical practices, ensuring CDI Alert deployment and provider engagement.Key ResponsibilitiesManage end-to-end workflow to support CDI...

  • IT Support Specialist

    7 days ago

    Sens, Bourgogne-Franche-Comté, United States AGS - American Gaming Systems Full time

    About AGS - American Gaming SystemsWe are a dynamic company that offers an exciting opportunity for a skilled IT Support Technician to join our team.Estimated Salary: $55,000 - $65,000 per yearThe successful candidate will provide hardware and software support to users of our personal computers and local area network. Key responsibilities include:Installing,...