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Customer Service Representative

1 month ago

Westminster, Colorado, United States FedEx Office Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Offer expert advice on our products and services, including printing, signs and graphics, and shipping
  • Process transactions, handle cash and make change, and maintain accurate records
  • Operate and maintain a wide variety of equipment, including printers, scanners, and other retail technology
  • Work collaboratively with other team members to achieve sales and customer service goals
Requirements
  • High school diploma or equivalent education
  • 6+ months of specialized experience in customer service or retail sales
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment, under substantial pressure
  • Ability to maintain attention and concentration for extended periods of time
Preferred Qualifications
  • Experience working in a retail or customer-facing environment
  • Knowledge of printing, signs and graphics, and shipping products and services
  • Ability to lift 55 pounds and stand for long periods of time
What We Offer
  • A competitive hourly rate of $17.30 - $20.30
  • A comprehensive benefits package, including health, vision, and dental insurance
  • Opportunities for professional growth and development