Customer Service Representative

3 days ago


Westminster, Colorado, United States Wingstop - FWS Full time
Customer Service Representative

At Wingstop, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering fast, friendly, and excellent customer service during the order taking process, whether by phone or in person. You will need to be quick and efficient in communicating with team members in both the front of house and back of house to ensure our guests are satisfied and have received their orders on time.

Key Responsibilities:
• Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Wingstop.
• Greet all guests in a friendly and welcoming manner whether by phone or in person.
• Place orders for guests in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions.
• Be knowledgeable on menu offerings, sauce descriptions, and promotions to better assist guests in making order recommendations and answering questions.
• Monitor that all orders are ready within quoted guest order readiness times.
• Verify the accuracy and presentation of all guest orders before delivery to guests to ensure the highest level of guest satisfaction.
• Strong cash handling skills to accurately process cash, credit card, and gift card transactions and balance of register at end of shift.
• Assist in maintaining a clean workplace; keep Front of House (FOH) clean and stocked; including restrooms. Restocking products during periods of downtime or as directed.
• Practice safe food handling procedures by following all safety and sanitation guidelines; promote safety in the workplace.
• Maintain a professional and presentable appearance according to the company's Uniform Standards.
• Receive and handle complaints from guests and guide the manager on duty if a problem requires escalation.
• Leave guests with a long-lasting and positive impression of their WINGSTOP experience.

Requirements:
• Ability to learn quickly.
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to build relationships.
• Cashier and restaurant experience a plus.

Benefits:
• Medical/Rx, dental, and vision insurance packages for full-time employees.
• Life Insurance-$25k company provided with election of health benefits.
• 401k- 4% match, 100%, at 90-days.
• PTO.

Pay Range: $18.50 per hour

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