Insurance Underwriter

4 weeks ago


Leawood, Kansas, United States Randstad Full time
Senior Customer Service Representative / Underwriter

We are seeking a highly skilled and experienced Senior Customer Service Representative / Underwriter to join our team at Randstad. This is a fantastic opportunity to grow your insurance knowledge and gain experience in a dynamic and growing team environment.

Key Responsibilities:
  • Provide exceptional customer service to agents via phone, online chat, and email, demonstrating a clear understanding of insurance products and policies.
  • Assist with new submissions to ensure accurate policy issuance, adhering to guidelines and regulations.
  • Process endorsements, cancellations, reinstatements, and complete policy issuance with high accuracy and efficiency.
  • Meet required production KPIs as defined by leadership, demonstrating a strong work ethic and commitment to excellence.
  • De-escalate difficult customer situations and bring them to complete resolution, showcasing excellent communication and problem-solving skills.
  • Actively participate in and contribute to team activities, including daily huddles, team meetings, and training opportunities.
Requirements:
  • 3 years of experience in insurance or a related field.
  • Excellent communication and customer service skills.
  • Strong knowledge of insurance products and policies.
  • Ability to work independently with moderate supervision and as a team player.

Randstad is an equal opportunity employer and welcomes people of all abilities. We offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).


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