Insurance Operations Director
3 weeks ago
We are seeking a highly skilled and experienced Insurance Operations Manager to join our team at Marsh McLennan Companies. As a key member of our organization, you will be responsible for leading our service delivery model and ensuring the highest quality of service to our clients.
Key Responsibilities:- Lead and manage geographically dispersed and remote teams to deliver a cohesive customer service experience.
- Develop and implement process improvement methodologies to streamline workflows and reduce inefficiencies.
- Collaborate with business groups to drive cross-functional projects and initiatives.
- Analyze underwriting and service data to create performance reports and inform decision-making.
- Stay up-to-date with industry regulations and trends to ensure compliance and competitiveness.
- Proven experience in leading service center teams and managing remote teams.
- Strong analytical and problem-solving skills, with the ability to apply critical thinking to complex issues.
- Excellent communication and leadership skills, with the ability to influence and inspire team members.
- Proficiency in process improvement methodologies, such as Lean and Six Sigma.
- Understanding of financial metrics and underwriting principles.
- A competitive salary and bonus potential.
- A comprehensive benefits package, including medical, dental, vision, and life insurance.
- A generous 401(k) match and contribution.
- Tuition reimbursement and participation in our Employee Stock Purchase Plan.
- A flexible work environment with opportunities for work-life balance.
We are committed to embracing a diverse, inclusive, and flexible work environment. If you have a need that requires accommodation, please let us know by contacting us.
Marsh McLennan Companies is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office.
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