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Lead Risk Management Strategist

2 months ago


Richmond, Virginia, United States Capital One National Association Full time
Location: United States of America
Position: Senior Risk Manager - Customer Resiliency Risk Events (Hybrid)

As a Senior Risk Manager within Capital One's Customer Resiliency division, you will utilize your expertise in risk management, process oversight, project coordination, and analytical evaluation to enhance our premier Risk Management initiatives.

Your leadership will guide a team of risk professionals who are integral to the continuous oversight of our Enterprise Event and Issue Standard, ensuring the ongoing stability and success of Capital One.

In this role, you will collaborate with Executives and their teams to assess risks in a transparent and cooperative atmosphere where innovative ideas and solutions are encouraged and recognized. You will also lead a group of associates to evaluate and monitor the health of our business operations.


Key Responsibilities:
1. Utilize data analytics to manage risk and enhance visibility into business health, while identifying best practices and lessons learned related to the Event & Issue management framework.
2. Work collaboratively with internal teams and our risk community (including risk managers, risk leads, IRM groups, business risk offices, and front-line process owners) to advance our risk event practice methodologies and foster learning.
3. Direct a team of risk managers responsible for overseeing the risk event life cycle, which includes root cause analysis, containment, remediation, and recovery efforts.
4. Develop actionable solutions to refine risk event management processes through the use of data and technology.

5. Collaborate effectively with various organizations beyond Customer Resiliency, such as Operational Risk Management, Enterprise Risk Management, Compliance, Business Risk Offices, Legal, Internal Audit, and Regulator Relations, to achieve objectives for the Customer Resiliency business.


Basic Qualifications:
- Bachelor's Degree or military experience
- Minimum of 5 years in Risk Management, Process Management, or Project Management
- At least 2 years of experience in People Management

Preferred Qualifications:
- Master's Degree
- Process Management Certification (LEAN, Six Sigma)
- Compliance Certification (CRCM, CIPP)
- Over 7 years of experience in Business Process Management
- More than 7 years in Project Management
- At least 5 years in People Management
- Minimum of 5 years in Risk Management

This position is hybrid, with associates typically spending about half their time (2-3 days per week) in-person at designated offices. Mondays and Fridays are designated as virtual workdays, while Tuesday, Wednesday, and Thursday are in-person collaboration days in our well-designed team areas.

Capital One provides a comprehensive and competitive benefits package that supports your overall well-being.

Learn more about our offerings on the Capital One Careers website. Eligibility for benefits may vary based on full or part-time status, exempt or non-exempt status, and management level.

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