Risk Management Specialist

3 weeks ago

Richmond, Virginia, United States Capital One Full time
Job Summary

We are seeking a highly motivated and experienced Risk Management Specialist to join our team as a Principal Risk Associate. In this role, you will have the opportunity to apply risk management, project management, and data management skills to key initiatives, primarily serving as the program lead for the US Card Manual Process Governance Program (MPG).

Key Responsibilities
  • Lead the MPG program, working horizontally across US Card to inventory, evaluate, prioritize, execute, and report on manual process risk reduction in the organization.
  • Provide training for team leads and advocate for data quality in line with established guidelines, leading the MPG Community of Practice.
  • Own the manual process inventory on the Salesforce Platform, managing coordination across Tech and DA teams to ensure data quality and owning the improvements roadmap.
  • Oversee the data associated with manual process inventories to ensure accuracy and actionable information that will drive meaningful reduction results.
  • Manage program communications and reporting, including dashboards, newsletters, check-in meetings, and routine/special reports for leadership, creating executive-level communications on program progress, status, impediments, and escalation needs.
  • Serve as a thought leader, interfacing with business and technical teams, to advocate for active management of manual process risks and solutions to remediate them.
  • Develop a deep understanding of MPG data to gather insights to help business teams develop remediation solutions via short and long-term strategic investments.
  • Excellent communication skills to engage across all levels.
Requirements
  • Bachelor's Degree or Military experience.
  • At least 2 years of experience in risk management.
  • At least 2 years of leading operational processes and improvement opportunities.
  • At least 2 years of experience in project management and leading cross-functional initiatives, including experience supporting, partnering, and interacting with internal partners.
Preferred Qualifications
  • 1+ years of experience in the Salesforce platform.
  • 1+ years of experience working through Tech and Data teams to accomplish platform improvements.
  • 2+ years of experience working in the financial services industry.
  • Risk Management certifications.
  • Process Certifications.
Work Arrangement

This role is hybrid, meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Friday are enterprise-wide virtual work days. Tuesday, Wednesday, and Thursday are in-person days for associates to spend time together working in our beautifully designed team areas.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.

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