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Cantonese-English Bilingual Healthcare Customer Service Associate

1 month ago

San Francisco, California, United States VensureHR Full time

We are a global company that delivers amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

We are proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

Key Responsibilities:

  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolve their issues

Requirements:

  • Bilingual in English and Cantonese
  • 6 months or more of customer services experience
  • High school diploma or equivalent
  • Recognize, apply and explain your product or service knowledge
  • Computer experience
  • High speed internet connection (> 25mbps)