Customer Service Representative
14 hours ago
Your primary focus will be on communicating with customers via phone, email, and other channels to resolve their inquiries and concerns in a timely and professional manner.
Key Responsibilities:
* Respond to customer inquiries and resolve issues in a prompt and professional manner
* Provide accurate and timely information to customers regarding orders, status, and product knowledge
* Process customer orders, changes, and returns
* Resolve customer complaints by investigating problems, developing solutions, and making recommendations
* Work closely with the Operations Supervisor as directed
* Maintain customer database to track information on account information, statuses, orders, and lead times
* Provide timely feedback regarding service failures or customer concerns
* Work closely with Sales Representatives on quotes, status of orders, etc.
Requirements:
* Strong communication and interpersonal skills
* Outstanding customer service skills
* Excellent time management ability
* Ability to handle adversity and conflict with successful outcomes
* Outstanding attention to detail and accuracy
* Possesses strong commitment to team environment while working well with others
* Works systematically and logically to resolve problems
* Understanding of common business practices relating to pricing, terms, shipment, taxes, and payment for products and services
* Knowledge of technical details of the company product
* Proficient in computer data entry
* Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software
* 2+ years of Customer Service experience in the manufacturing or construction industry
Benefits:
* Medical, Dental, and FSA are available the 1st of the month following your start date
* 401k with company match is available 1st of the month after 90 days of employment
* Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you
* 3 PTO days after 60 days of employment (hourly and non-exempt positions only)
* 2 weeks of vacation after 6 months of employment
* 10 paid holidays - including your birthday
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