Customer Service Representative

14 hours ago


Peachtree Corners GA USA, United States Reliable Automatic Sprinkler Co., Inc. Full time
{"h1": "Customer Service Representative", "p": "At Reliable Automatic Sprinkler Co., Inc., we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to internal and external customers.

Your primary focus will be on communicating with customers via phone, email, and other channels to resolve their inquiries and concerns in a timely and professional manner.

Key Responsibilities:

* Respond to customer inquiries and resolve issues in a prompt and professional manner
* Provide accurate and timely information to customers regarding orders, status, and product knowledge
* Process customer orders, changes, and returns
* Resolve customer complaints by investigating problems, developing solutions, and making recommendations
* Work closely with the Operations Supervisor as directed
* Maintain customer database to track information on account information, statuses, orders, and lead times
* Provide timely feedback regarding service failures or customer concerns
* Work closely with Sales Representatives on quotes, status of orders, etc.

Requirements:

* Strong communication and interpersonal skills
* Outstanding customer service skills
* Excellent time management ability
* Ability to handle adversity and conflict with successful outcomes
* Outstanding attention to detail and accuracy
* Possesses strong commitment to team environment while working well with others
* Works systematically and logically to resolve problems
* Understanding of common business practices relating to pricing, terms, shipment, taxes, and payment for products and services
* Knowledge of technical details of the company product
* Proficient in computer data entry
* Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software
* 2+ years of Customer Service experience in the manufacturing or construction industry

Benefits:

* Medical, Dental, and FSA are available the 1st of the month following your start date
* 401k with company match is available 1st of the month after 90 days of employment
* Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you
* 3 PTO days after 60 days of employment (hourly and non-exempt positions only)
* 2 weeks of vacation after 6 months of employment
* 10 paid holidays - including your birthday
"}

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