Senior Patient Engagement Specialist
2 weeks ago
Optum is a leading organization committed to enhancing health outcomes through innovative care solutions. Our mission focuses on connecting individuals with essential healthcare services, pharmacy benefits, and vital resources to promote overall well-being. We foster a culture of diversity and inclusion, offering talented colleagues, comprehensive benefits, and opportunities for professional growth. Become a vital part of our efforts to advance health equity globally.
We are seeking a Patient Outreach Coordinator to assist an Advanced Practice Clinician. The role involves supporting a team dedicated to managing appointments for a senior population with chronic health conditions.
This position operates primarily in a call center environment, emphasizing outbound communication with senior clients. Responsibilities include:
- Conducting outbound calls to assess and address client needs
- Listening attentively to identify specific inquiries while accurately documenting information
- Investigating complex issues across various databases and collaborating with support teams to resolve client concerns
This role presents both challenges and rewards. In a high-volume setting, you will need to develop a thorough understanding of our diverse products and their benefits to effectively assist clients.
Key Responsibilities:
- Manage a high volume of outbound calls to engage with clients
- Utilize active listening skills to gather relevant information
- Document client interactions and follow up on inquiries
Qualifications:
- High school diploma or GED
- Minimum age of 18 years
- Proficient in computer applications, including Windows PC
- At least 6 months of experience with Microsoft Excel
- 6+ months of customer service experience utilizing phones and computers
- Ability to work during standard business hours
Preferred Qualifications:
- Experience in healthcare, particularly with senior clients
- Bilingual in English and another language
- Sales experience is a plus
Essential Skills:
- Strong listening and communication abilities
- Effective problem-solving skills to assess situations and provide solutions
Compensation: The hourly wage for this position is competitive and reflects various factors such as local labor markets and individual qualifications. In addition to salary, we offer a comprehensive benefits package, including health insurance, retirement plans, and incentive programs.
At Optum, we believe in providing equitable healthcare opportunities for all individuals, regardless of their background. We are dedicated to addressing health disparities and improving outcomes for marginalized communities.
Optum is an Equal Employment Opportunity employer.
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