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Senior Patient Engagement Specialist

2 months ago

Arcadia, California, United States Optum Full time
Job Overview

Optum is a leading organization dedicated to enhancing health outcomes through innovative care solutions and technology. The role of the Patient Outreach Coordinator is vital in ensuring that individuals receive the necessary support and resources to manage their health effectively. Our culture emphasizes diversity, inclusion, and professional growth, making it an ideal environment for those looking to make a meaningful impact in healthcare.

This position focuses on assisting a team of Advanced Practice Clinicians by managing outreach efforts to a senior population that requires consistent care and attention for chronic conditions.

Key Responsibilities:

  • Conduct outbound calls to senior patients to ascertain their healthcare needs and provide necessary assistance.
  • Utilize active listening skills to address inquiries and document relevant information accurately in our systems.
  • Investigate complex patient issues across various databases and collaborate with support teams to resolve concerns.

This role presents both challenges and rewards, requiring a solid understanding of our healthcare products and benefits to effectively assist patients and providers.

Essential Qualifications:

  • High school diploma or GED equivalent.
  • Minimum age of 18 years.
  • Proficient in computer applications, particularly Microsoft Excel.
  • At least 6 months of experience in a customer service role utilizing phone and computer systems.
  • Ability to work during standard business hours and accommodate occasional overtime or weekend shifts.

Preferred Qualifications:

  • Experience in healthcare, particularly with senior populations.
  • Bilingual capabilities in English and another language such as Cantonese, Mandarin, or Spanish.
  • Background in sales or related fields.

Soft Skills:

  • Exceptional listening and communication skills, with a compassionate approach to customer interactions.
  • Strong problem-solving abilities to assess situations and provide effective solutions.

Compensation and Benefits:

The hourly wage for this position is competitive and reflects various factors including local labor markets and individual qualifications. In addition to salary, comprehensive benefits are offered, including health coverage, retirement plans, and recognition programs.

At Optum, we are committed to fostering an inclusive environment where all individuals can thrive. We believe in equitable healthcare access for everyone and strive to address disparities in health outcomes.

Optum is an Equal Employment Opportunity employer.