HVAC Service Operations Manager

1 week ago


Atlanta, Georgia, United States Blue Collar Full time

Job Summary: We are seeking a highly skilled HVAC Service Manager to join our team at Blue Collar. As a key member of our operations team, you will be responsible for overseeing the delivery of exceptional service to our clients.

Key Responsibilities:

  • Schedule appointments for service and maintenance with clients, ensuring timely and efficient delivery of services.
  • Order replacement parts and manage inventory to minimize downtime and maximize productivity.
  • Dispatch personnel, track their location, and monitor progress throughout the day to ensure seamless service delivery.
  • Maintain accurate records of clock-in and clock-out times for each employee, submitted weekly for payroll processing.
  • Provide exceptional customer service, responding to client inquiries and resolving issues in a timely and professional manner.
  • Process service and maintenance invoices, ensuring accurate billing and timely payment.
  • Manage paperwork and documentation, maintaining a secure and organized filing system.

Requirements:

  • Bilingual (English/Spanish) proficiency to effectively communicate with clients and team members.
  • Typing speed of minimum 40 wpm to efficiently manage administrative tasks.
  • Proficiency in Microsoft Suite (Excel, Word, etc.) to maintain accurate records and reports.
  • Ability to file documents and maintain a secure and organized filing system.
  • Competent in using simple dispatching software (Preferably Payzer) to streamline service delivery.
  • Capable of using GPS tracking software to monitor team members' location and progress.
  • Knowledge of billing through QuickBooks preferred or willingness to learn.

Compensation: $40.00 per hour



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