HVAC Service Operations Manager
1 week ago
Job Summary: We are seeking a highly skilled HVAC Service Manager to join our team at Blue Collar. As a key member of our operations team, you will be responsible for overseeing the delivery of exceptional service to our clients.
Key Responsibilities:
- Schedule appointments for service and maintenance with clients, ensuring timely and efficient delivery of services.
- Order replacement parts and manage inventory to minimize downtime and maximize productivity.
- Dispatch personnel, track their location, and monitor progress throughout the day to ensure seamless service delivery.
- Maintain accurate records of clock-in and clock-out times for each employee, submitted weekly for payroll processing.
- Provide exceptional customer service, responding to client inquiries and resolving issues in a timely and professional manner.
- Process service and maintenance invoices, ensuring accurate billing and timely payment.
- Manage paperwork and documentation, maintaining a secure and organized filing system.
Requirements:
- Bilingual (English/Spanish) proficiency to effectively communicate with clients and team members.
- Typing speed of minimum 40 wpm to efficiently manage administrative tasks.
- Proficiency in Microsoft Suite (Excel, Word, etc.) to maintain accurate records and reports.
- Ability to file documents and maintain a secure and organized filing system.
- Competent in using simple dispatching software (Preferably Payzer) to streamline service delivery.
- Capable of using GPS tracking software to monitor team members' location and progress.
- Knowledge of billing through QuickBooks preferred or willingness to learn.
Compensation: $40.00 per hour
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