Commercial HVAC Service Operations Manager

2 days ago

Atlanta, Georgia, United States Rogers Mechanical Contractors Full time
Job Summary

Rogers Mechanical Contractors is seeking a highly skilled and experienced Commercial HVAC Service Manager to lead and manage the day-to-day operations of our HVAC Service Division in the Atlanta area. As a key member of our team, you will be responsible for ensuring the highest levels of customer satisfaction, team performance, and service delivery.

Key Responsibilities
  • Operational Leadership:
    • Oversee the scheduling and dispatch of service technicians, ensuring efficient resource allocation.
    • Manage, supervise, and provide guidance to service teams, including technicians, coordinators, and administrative support staff.
    • Ensure timely, quality, and cost-effective delivery of services to clients in the commercial HVAC space.
    • Maintain strong relationships with key customers, addressing service issues and ensuring ongoing satisfaction.
  • Team Management & Development:
    • Recruit, train, mentor, and develop service technicians and support staff.
    • Conduct regular performance reviews, coaching, and feedback to promote continuous improvement.
    • Monitor and enforce safety protocols and ensure compliance with company policies and regulations.
  • Customer Service & Client Relations:
    • Act as the primary point of contact for major clients in the region, ensuring proactive communication and service delivery.
    • Resolve customer concerns and service issues promptly, ensuring client satisfaction.
    • Monitor service quality and customer feedback, implementing improvements as needed.
  • Financial Performance & Growth:
    • Monitor service department financials, including revenue, expenses, and profitability.
    • Drive revenue growth through upselling additional services and promoting maintenance agreements.
    • Work with sales and business development teams to identify opportunities for new service contracts.
    • Develop and manage department budgets, setting financial targets and monitoring performance against those targets.
  • Process Improvement & Strategy:
    • Implement and oversee processes to improve service efficiency and reduce costs without compromising quality.
    • Analyze operational data to identify trends, opportunities for improvement, and necessary corrective actions.
    • Stay up to date with industry developments, equipment, and best practices to keep the company competitive in the market.
Requirements
  • Experience:
    • Minimum of 5-7 years in HVAC service management, preferably within the commercial sector.
    • Proven experience managing and developing service teams and driving operational excellence.
  • Technical Expertise:
    • Strong knowledge of HVAC systems, service practices, and safety regulations.
    • Familiarity with service dispatch software and field management tools.
  • Leadership Skills:
    • Ability to manage and develop a diverse team of technicians and office staff.
    • Strong problem-solving skills with a focus on delivering solutions efficiently and effectively.
  • Customer Service Orientation:
    • Excellent client-facing communication skills with a proven ability to build and maintain relationships.
    • Adept at handling escalations and delivering outstanding customer service.
  • Financial Acumen:
    • Experience managing budgets, controlling expenses, and driving profitability in a service-oriented business.
Education & Certifications
  • EPA and OSHA certifications preferred.
  • HVAC contractor's license a plus.

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