Wellness Consultant/Front Desk Specialist
2 weeks ago
Job Summary:
The Wellness Consultant (WC) will be responsible for the daily front desk functions, including checking clients in and out, membership sales, cash handling, customer service, obtaining vital signs, and disconnecting IVs at our Flagship locations. The WC will report directly to the Clinic Manager and work in conjunction with our Hydrocare Providers (Registered Nurses).
Key Responsibilities:
- Participate in the daily business cycle of the clinic through front desk operations, customer service, sales building, teamwork, and clinic upkeep/maintenance.
- Discuss and sell membership packages available to clients.
- Promote the company's products/services addressing or predicting clients' objectives.
- Provide trustworthy feedback and after-sales support.
- Build long-term relationships with new and existing customers.
- Focus on the Company's Core Values in decision-making.
- Obtain vital signs and disconnect IVs as needed.
Requirements:
- Experience in the medical, retail, fitness, or restaurant industries.
- Reliable transportation to/from the clinic and local areas for offsite events and/or house calls.
- Preference will be given to candidates with previous customer service, medical, or spa-related experience.
Skills and Abilities:
- Excellent communication skills (verbal and written).
- Ability to prioritize assignments and projects in an efficient and timely manner.
- Ability to keep calm and focused under stressful situations, including customer-facing, medical emergencies, and product/staff shortages.
- Moderate computer skills, including knowledge of MacOS, Apple iOS, Microsoft Office, and Google Docs.
- High energy with great history and expectations of success without a fear of failure.
- Ability to calmly and rationally communicate and handle disgruntled client complaints.
Work Environment:
- In-person
- Office
Benefits:
- Opportunities for advancement
- Wellness program
Salary: $20.00 per hour
Location: Atlanta, GA 30305
Job Type: Full-time, Part-time
Schedule: 10 hour shift, Day shift, Monday to Friday, Weekend availability
Supplemental pay types: Commission pay
COVID-19 considerations: We Do Not Require The COVID-19 Vaccine
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