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Customer Experience Representative

2 months ago

Lexington, Kentucky, United States Conduent State Healthcare, LLC Full time
About the Role

As a Customer Experience Representative with Conduent State Healthcare, LLC, you will play a critical role in assisting Kentucky residents with various health benefits, including SNAP, Medicaid, and TNAF. You will be responsible for answering multiple call types, such as password resets, application status, and application intake/updates, while navigating the government's online application tool.

Key Responsibilities
  • Answer multiple call types focused on assisting Kentucky citizens with health benefits
  • Provide excellent customer service skills, including phone etiquette and data entry
  • Work in a fast-paced call center environment, taking back-to-back calls without follow-up or time between calls
  • Deal with multiple systems to input and read/interpret data back to the caller
  • Meet goals such as valid transfers, Quality Assurance, and Customer Satisfaction Surveys
Requirements
  • 1 year minimum experience in High Volume Call Centers
  • 1 year minimum Customer Service Experience
  • High School diploma or GED
  • Background and drug screening required
  • Ability to adhere to a break and lunch schedule
  • Excellent typing and grammar skills
  • Ability to navigate a computer
  • Reliable internet access
  • Quiet work environment, free of distractions
What We Offer
  • $16.50 per hour base pay
  • Paid training with equipment provided
  • Full-time schedule (40 hours a week)
  • Career growth opportunities
  • Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, and a retirement savings plan