Parts Sales Representative

2 weeks ago

Richmond, Virginia, United States Joe Johnson Equipment USA Full time
Job Title: Parts Sales Representative

Join Joe Johnson Equipment USA as a Parts Sales Representative and take on a challenging role that requires strong sales and customer service skills. As a key member of our team, you will be responsible for driving parts sales growth and providing exceptional customer support within your assigned territory.

Key Responsibilities:
  • Service existing accounts and ensure effective and continuous customer communication/interaction
  • Prospect and assess territory for potential new customers
  • Promote and sell represented product lines throughout the territory
  • Prepare quotations for customers, follow up on sales and process orders
  • Organize parts delivery (and deliver when required)
  • Support credit control by tracking and collecting customer receivables
  • Acquire and update customer information to ensure up-to-date customer database
  • Establish a visit plan and schedule weekly
  • Conduct regular visits to customers' job site/field to inspect machines/fleets and leverage parts sales opportunities by offering reliable solutions to customers' requirements
  • Promote promotional products and campaigns
  • Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
  • Remain knowledgeable of company's products, market, and industry trends, competitors, and leading customer strategies
  • Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales
  • Produce territory analysis reports on applicable market
  • Conduct daily/weekly prospecting parts calls
  • Log all calls and communications with customers to allow for seamless customer support
  • Develop and present parts packages to customers
  • Proactively seek opportunities for new sales growth
  • Increase year-over-year part sales growth, parts gross margin, and diversification in product and customer base
  • Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
Requirements:
  • Valid driver's license with a clean driver's abstract
  • CDL A or B license or willingness to obtain with Company assistance
  • 3+ years' experience in a Customer Service Representative role or a related position
  • Experience using MS Office Suite, with a focus on Microsoft Word and Excel
  • Experience using a Customer Relationship Management (CRM) software
  • Experience analyzing current sales and forecasting future sales
  • Experience developing sales strategies
  • Previous exposure to a heavy equipment/heavy truck work environment is preferred
  • Strong verbal and written communication skills
  • Strong sales and customer service skills
  • Strong understanding of sales processes
  • Self-motivated, results-oriented, and motivated to exceed targets
  • Ability to plan and execute assignments with general guidelines and work independently
Why JJE?
  • Competitive base salary plus bonus structure; company vehicle, laptop, cell phone, and fuel card provided
  • Talented and dedicated team
  • Exceptional best-in-class products and service offerings for our customers
  • Premium Health Insurance program
  • 401(k) Employer Matching Program
  • Paid Personal Days - for those unexpected life events
  • Work boot and prescription safety glasses reimbursement
  • Educational Scholarship Program
  • Tuition Reimbursement
  • Employee & Family Assistance Program (EAP)
  • Opportunity to grow professionally within the organization
  • Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition

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