Parts Sales Representative
2 weeks ago
Join Joe Johnson Equipment USA as a Parts Sales Representative and take on a challenging role that requires strong sales and customer service skills. As a key member of our team, you will be responsible for driving parts sales growth and providing exceptional customer support within your assigned territory.
Key Responsibilities:- Service existing accounts and ensure effective and continuous customer communication/interaction
- Prospect and assess territory for potential new customers
- Promote and sell represented product lines throughout the territory
- Prepare quotations for customers, follow up on sales and process orders
- Organize parts delivery (and deliver when required)
- Support credit control by tracking and collecting customer receivables
- Acquire and update customer information to ensure up-to-date customer database
- Establish a visit plan and schedule weekly
- Conduct regular visits to customers' job site/field to inspect machines/fleets and leverage parts sales opportunities by offering reliable solutions to customers' requirements
- Promote promotional products and campaigns
- Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
- Remain knowledgeable of company's products, market, and industry trends, competitors, and leading customer strategies
- Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales
- Produce territory analysis reports on applicable market
- Conduct daily/weekly prospecting parts calls
- Log all calls and communications with customers to allow for seamless customer support
- Develop and present parts packages to customers
- Proactively seek opportunities for new sales growth
- Increase year-over-year part sales growth, parts gross margin, and diversification in product and customer base
- Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
- Valid driver's license with a clean driver's abstract
- CDL A or B license or willingness to obtain with Company assistance
- 3+ years' experience in a Customer Service Representative role or a related position
- Experience using MS Office Suite, with a focus on Microsoft Word and Excel
- Experience using a Customer Relationship Management (CRM) software
- Experience analyzing current sales and forecasting future sales
- Experience developing sales strategies
- Previous exposure to a heavy equipment/heavy truck work environment is preferred
- Strong verbal and written communication skills
- Strong sales and customer service skills
- Strong understanding of sales processes
- Self-motivated, results-oriented, and motivated to exceed targets
- Ability to plan and execute assignments with general guidelines and work independently
- Competitive base salary plus bonus structure; company vehicle, laptop, cell phone, and fuel card provided
- Talented and dedicated team
- Exceptional best-in-class products and service offerings for our customers
- Premium Health Insurance program
- 401(k) Employer Matching Program
- Paid Personal Days - for those unexpected life events
- Work boot and prescription safety glasses reimbursement
- Educational Scholarship Program
- Tuition Reimbursement
- Employee & Family Assistance Program (EAP)
- Opportunity to grow professionally within the organization
- Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition
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