Student Engagement Representative
2 weeks ago
Department: Dean Access & Completion
Location: Western Campus
Reports To: Student Success Specialist
Recruitment Type: Internal
Requisition ID: req5353
Employment Type: Student
Union Position: Non-Union
Work Schedule: DAYS TO BE DETERMINED BY HIRING MANAGER AND STUDENT
Job Description:
Learning Objectives:
As representatives of the college, Student Engagement Representatives serve as the initial point of contact for prospective students, current students, and the broader community.
These representatives will thrive in a dynamic environment characterized by high energy and expectations. They will enhance their customer service abilities by providing support and assistance to students and the general public. Furthermore, they will gain insights into the needs of students and the community, offering professional guidance to foster student success.
Through their role, they will cultivate relationships with both new and returning students, encouraging and supporting their academic journeys at Tri-C. This position will also help them develop a strong professional work ethic while acting as the first line of contact with individuals considering Tri-C as their educational institution. Responsibilities include assisting with monitoring and providing support at on-campus information desks for students, faculty, staff, and community members. Teamwork is essential, as they will contribute to the recruitment, retention, and success of future students.
Representatives will participate in various functions, including orientations, campus tours, school visits, community outreach, and other events.
- Must have completed at least 6 credit hours at Tri-C;
- Minimum GPA of 2.5;
- Consistently maintain 6 credit hours each semester;
- Maintain satisfactory academic progress;
- Adhere to the College's confidentiality policy;
- Successfully pass background/drug screening;
- Flexible schedule including evenings and weekends;
- Demonstrate outstanding customer service, reliability, effective leadership skills, and strong communication skills;
- Provide support to students during peak periods;
- Assist students with My Tri-C Space;
- Conduct campus tours;
- Support on and off-campus events such as open houses, NSO, college fairs, and high school visits;
- Participate in leadership programs and attend student success workshops;
- Other duties as assigned.
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
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