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Customer Service Ambassador
2 months ago
At Liberty, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, resolving customer inquiries, and providing top-notch service to our valued customers.
Key Responsibilities- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Handle incoming calls, routing them appropriately and taking messages.
- Process payments, credit card transactions, and applications for utility service.
- Generate and manage service orders, keeping customers informed about the status of service requests.
- Maintain and balance the cash drawer with accuracy on a daily basis.
- Process outgoing mail.
- Utilize the dispatch system for routine and emergency communications to field and office personnel.
- Act as a liaison between customers, field personnel, and office teams.
- High school diploma or equivalent required.
- Minimum of 3 years of experience in a call center or similar high-volume customer service environment.
- Ability to handle high-volume calls efficiently and professionally.
- Strong listening skills with a genuine desire to help people and make a positive impact.
- Excellent verbal communication skills to interact effectively with diverse customers.
- Cash handling experience is a plus, demonstrating your attention to detail and reliability.
- Empathy, patience, and a positive attitude, contributing to a supportive team environment.
- Valid state driver's license.
- Competitive pay that reflects your skills and experience.
- A comprehensive benefits package, including medical, dental, and vision coverage, a 401K plan with a 5% match, and more.
- Annual bonus and merit increase eligibility.
- Company-sponsored pension program, life insurance, and short-term and long-term disability.
- Employee Stock Purchase Program.
- Free Employee Assistance Program and Headspace account.
- Three weeks of vacation, five sick days, 12 paid company holidays, and three paid volunteer days.
- Tuition reimbursement, professional development opportunities, and reimbursement for certification costs.
- Reward and recognition programs, service awards, a great company culture, and a collaborative and flexible work environment.
Expected rate of pay: $20.00 per hour.
Full pay range: $25.17 per hour.
Liberty considers several factors when extending an offer, including but not limited to, the role and responsibilities, a candidate's work experience, education, training, and skills, and geographic location. Base pay for this role is expected to fall within the min to mid-point.
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