Care Coordinator

3 weeks ago


Springfield, Illinois, United States Phoenix Home Care and Hospice Full time
Job Summary

We are seeking a highly organized and detail-oriented Care Coordinator to join our team at Phoenix Home Care and Hospice in Springfield, MO. As a Care Coordinator, you will be responsible for coordinating care delivered by caregivers and aide staff in the homes of our clients. This is a challenging position that offers opportunities for growth and professional development.

Key Responsibilities
  • Develop and maintain ongoing relationships with clients and their families to ensure their needs are met.
  • Represent the department and company in a professional and courteous manner at all times.
  • Schedule open visits with field staff based on client needs, employee qualifications, and plan of care or treatment.
  • Respond to client and employee problems as requested by supervisor or manager.
  • Document and inform scheduling supervisor of scheduling changes, hotlines, performance/attendance issues, and other problems occurring in the field.
  • Prepare and submit timely written documentation and reports as required by policy.
  • Assist with division reports as instructed by supervisor.
  • Perform clerical functions such as filing, copying, distributing, logging, and mail sorting.
  • Participate in in-service education, quality assessment activities, and staff meetings as required.
  • Provide client care as necessary and perform visits to evaluate in-home aide job performance, including documentation of observations.
  • Assist with information gathering and problem resolution when client or employee concerns/complaints are presented.
Requirements
  • Must be at least 18 years old.
  • High school diploma or equivalent.
  • Supervisory experience preferred.
  • One year of experience working with the elderly, disabled, or infirmed.
  • Medical office experience preferred.
  • Ability to work independently with excellent organizational skills.
  • Ability to communicate effectively and courteously with consumers and perform in-depth interviews with consumers.
  • Must work well in a fast-paced environment and adapt quickly to changing conditions.
About Us

Our mission is to offer new beginnings and meaningful opportunities to our caregivers and clinicians while providing home care services to our clients built on innovation, skill, and Christ-like values of compassion, honesty, and patience.

We're taking the journey with you, creating a new beginning.



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