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Customer Service Representative

2 months ago

Tucson, Arizona, United States United Fire Company Full time
{"Job Title": "Customer Service/Scheduler Associate", "Job Description": "Job Summary

United Fire Equipment Company is seeking a dedicated and qualified individual for the role of Customer Service/Scheduler Associate. As the first point of contact for both potential and existing customers, this role is vital to our commitment to delivering exceptional service.

Key Responsibilities
  • Engage with customers in person and over the phone to determine their needs and exceed their expectations.
  • Efficiently coordinate service appointments for our technicians, ensuring timely and effective delivery of services.
  • Process sales transactions accurately and efficiently, maintaining a high level of customer satisfaction.
  • Prepare customer quotes and invoices, ensuring accuracy and attention to detail.
  • Educate and solicit customers on all products and services available by United Fire Equipment Company, promoting our brand and services.
Requirements
  • High school diploma or equivalent required.
  • 2+ years' experience in customer service, scheduling, or retail.
  • Computer knowledge, specifically Google and Microsoft products and CRM platforms.
  • Scheduling experience a plus.
  • Able to regularly move and carry materials weighing up to 25 lbs.
  • Ability to stand, walk, stoop, kneel, crouch, and sit, with the ability to balance and climb a ladder up to 10 feet.
Benefits
  • Health, dental, and vision insurance offered.
  • Supplemental insurance offered.
  • Vacation hours, 7 paid holidays, and sick leave.
  • 401k Safe Harbor matching plan after 1 year of employment.
  • Employee discounts.
  • Tuition assistance.
", "lang_code": "en"}