Senior Ecommerce Support Specialist

4 days ago


Étreux, Hauts-de-France, United States GetFastr Full time

**Job Title:** Senior Ecommerce Support Specialist

**About the Role:**

We are seeking a highly skilled and experienced Senior Ecommerce Support Specialist to join our team at GetFastr. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients and ensuring their ecommerce experiences are seamless.

**Key Responsibilities:

  • Communicate with end-users to understand issues, provide timely updates, and deliver solutions.
  • Troubleshoot and resolve user-reported issues, escalating to the development team as necessary.
  • Identify recurring problems and collaborate with development on long-term solutions.

**Requirements:**

  • 4+ years' experience working with ecommerce platforms.
  • Proficiency in PHP, with knowledge of object-oriented design patterns.
  • Proficient with MySQL and DQL for data gathering.
  • Skill in React, HTML, CSS, JavaScript/jQuery.
  • Strong written and verbal communication skills in English.
  • Proactive problem-solver, detail-oriented, and adaptable in a fast-paced environment.

**Nice to Have:**

  • Working knowledge of the BigCommerce SaaS platform.
  • Experience with payment lifecycle processes.
  • A great attitude and desire to help people & solve problems.

**Salary Range:** $80,000 - $110,000 per year, depending on experience.



  • Étreux, Hauts-de-France, United States GetFastr Full time

    At GetFastr, we empower global brands and retailers to deliver exceptional ecommerce experiences. Our team is composed of experts who collaborate to accelerate experimentation and drive growth. We are looking for a Technical Support Specialist - Ecommerce Expert to join our team.About the RoleThis is a full-time position based in North America. As a...


  • Étreux, Hauts-de-France, United States GetFastr Full time

    **Job Description:**We are looking for an Ecommerce Technical Service Manager to lead our technical support team at GetFastr. The successful candidate will have a proven track record of delivering exceptional technical support and managing teams effectively.**Responsibilities Include:**Leading a team of technical support specialists.Developing and...

  • Sales Executive

    2 weeks ago


    Étreux, Hauts-de-France, United States Postscript Full time

    Ecommerce Sales Expertise">We are seeking an experienced Sales Executive to join our team. As a Senior Account Executive, you will be responsible for driving net new business growth by managing the full sales cycle, from initial contact through successful close. Your expertise in solution-based selling approaches will enable you to effectively communicate...


  • Étreux, Hauts-de-France, United States Klaviyo Full time

    Unlock Ecommerce Potential as an Account Executive at KlaviyoWe're seeking a skilled Account Executive to join our LSMB team and drive growth in the entrepreneurial segment of ecommerce. As an Account Executive, you will be responsible for building Klaviyo's client base, actively managing your pipeline, and developing a strategy for long-term sustained...


  • Étreux, Hauts-de-France, United States Klaviyo Inc. Full time

    About KlaviyoKlaviyo is a pioneering company that empowers creators to own their destiny by making first-party data accessible and actionable. Our mission is to nurture personalized experiences in ecommerce and beyond.Job SummaryWe are seeking an Account Executive who has a passion for empowering creators. In return, our sales teams have a tremendous...


  • Étreux, Hauts-de-France, United States Klaviyo Full time

    About the OpportunityKlaviyo offers an exciting career growth opportunity as an Account Executive. If you're passionate about empowering creators and have experience in SaaS marketing or ecommerce related technology, we'd love to hear from you.Salary: $55,000 - $55,000 per annum, based on location.As an Account Executive at Klaviyo, you'll drive sales growth...


  • Étreux, Hauts-de-France, United States Saxon Global Full time

    Saxon Global - Job DescriptionJob Title: Senior IT Support SpecialistLocation: Boston, MAEstimated Salary:$70,000 - $100,000 per yearWe are looking for a skilled Senior IT Support Specialist to join our team at Saxon Global. As a key member of our technical support team, you will provide top-notch support to our clients, ensuring their technical issues are...


  • Étreux, Hauts-de-France, United States Escher Group Full time

    Escher Group OverviewWe are a global company that powers the world's first and last mile deliveries, helping Posts connect nearly 1 billion consumers with global ecommerce networks.About the JobThis is a full-time position for a Senior QA Specialist to join our team in Boston. As a QA Specialist, you will be responsible for executing different testing...


  • Étreux, Hauts-de-France, United States Klaviyo Full time

    We empower creators to own their destiny by making first-party data accessible and actionable like never before. At Klaviyo, we see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond.About This RoleThis is a fantastic opportunity for an experienced sales professional to join our team as an...


  • Étreux, Hauts-de-France, United States GetFastr Full time

    About GetFastr">We enable seamless management and optimization of digital commerce journeys.">Job Overview:">Work as part of a dynamic team to drive growth and experimentation.">Responsibilities:">Communicate effectively with customers to identify and resolve technical issues.Collaborate with developers to implement long-term solutions.Stay up-to-date with...


  • Étreux, Hauts-de-France, United States Athlete Studio Full time

    Athlete Studio, the leading eCommerce platform for pro athletes, is seeking a dynamic and motivated individual to join our team as a Sports Industry Growth Specialist. This role presents an exceptional opportunity to gain valuable experience in the sports industry, working directly with leading sports agencies and professional athletes to launch personal...


  • Étreux, Hauts-de-France, United States Ampstek Full time

    Ampstek is seeking an experienced and skilled L4 Support Engineer to join our team. The successful candidate will possess a strong background in technical support, excellent communication skills, and the ability to troubleshoot complex system and network problems.Job DescriptionJob Role: L4 Support EngineerLocation: Boston/Quincy, MAContract Type: Long Term...


  • Étreux, Hauts-de-France, United States Klaviyo Full time

    About the OpportunityWe're seeking a highly skilled Digital Transformation Architect to join our Mid-Market Sales team at Klaviyo. As a key member of our team, you will be responsible for driving revenue growth and customer acquisition through technical and solution pre-sales campaigns.Key ResponsibilitiesDevelop deep relationships with prospects,...


  • Étreux, Hauts-de-France, United States Postscript Full time

    Role Overview">As a Senior Account Executive at Postscript, you will play a key role in driving net new business growth. This involves managing the full sales cycle, from initial contact through successful close. Using a sophisticated solution-based selling approach, you will help potential customers understand how SMS marketing enhances their overall...


  • Étreux, Hauts-de-France, United States Klaviyo Full time

    About the RoleKlaviyo is a leading platform for ecommerce and marketing automation, empowering creators to own their destiny by making first-party data accessible and actionable. We're seeking a highly skilled Technical Pre-Sales Specialist to join our Mid-Market Sales team.Key ResponsibilitiesSpearhead technical and solution pre-sales campaigns to...


  • Étreux, Hauts-de-France, United States 2LIFE COMMUNITIES Full time

    About 2Life CommunitiesWe are a mission-driven organization with a vision to empower older adults to age in community, living a full life of connection and purpose.With over 1,300 units of affordable rental housing across six campuses in metropolitan Boston, we provide a supportive environment for our residents to thrive independently.We are continually...


  • Étreux, Hauts-de-France, United States Foundation Medicine Full time

    Job Title: Senior QA SpecialistAbout the Job:The Senior QA Specialist, Document Control works as part of a new product team at Foundation Medicine to improve blood-based cancer diagnostic capabilities.This role involves leading programs, mentoring peers, developing and implementing regulation-adherent processes, and improving quality functions.The Senior...


  • Étreux, Hauts-de-France, United States Diverse Lynx Full time

    **Job Title:** Senior Oracle Database SpecialistWe are seeking a highly skilled Senior Oracle Database Specialist to join our team at Diverse Lynx LLC. This is a long-term opportunity for a talented professional with expertise in writing complex SQL and PL/SQL code.The ideal candidate will have a minimum of 7 years of hands-on experience in database...


  • Étreux, Hauts-de-France, United States Rakuten Group, Inc. Full time

    About Rakuten Group, Inc.Rakuten Group, Inc. is a multinational e-commerce and fintech company with operations across 7 businesses globally. As a leader in innovation, we aim to provide exceptional experiences for our customers and merchants through technology-driven strategies.Our Cloud Platform Department is responsible for delivering mission-critical...


  • Étreux, Hauts-de-France, United States Franklin Fitch Full time

    Senior DevOps Specialist - Boston, MAFranklin Fitch, a rapidly growing technology firm, is seeking a senior-level DevOps Specialist to join their team in Boston, MA. As a key member of the organization, you will be responsible for designing and implementing DevOps practices, ensuring seamless integration and deployment of applications. Your expertise in...