Senior Ecommerce Support Specialist
4 days ago
**Job Title:** Senior Ecommerce Support Specialist
**About the Role:**
We are seeking a highly skilled and experienced Senior Ecommerce Support Specialist to join our team at GetFastr. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients and ensuring their ecommerce experiences are seamless.
**Key Responsibilities:
- Communicate with end-users to understand issues, provide timely updates, and deliver solutions.
- Troubleshoot and resolve user-reported issues, escalating to the development team as necessary.
- Identify recurring problems and collaborate with development on long-term solutions.
**Requirements:**
- 4+ years' experience working with ecommerce platforms.
- Proficiency in PHP, with knowledge of object-oriented design patterns.
- Proficient with MySQL and DQL for data gathering.
- Skill in React, HTML, CSS, JavaScript/jQuery.
- Strong written and verbal communication skills in English.
- Proactive problem-solver, detail-oriented, and adaptable in a fast-paced environment.
**Nice to Have:**
- Working knowledge of the BigCommerce SaaS platform.
- Experience with payment lifecycle processes.
- A great attitude and desire to help people & solve problems.
**Salary Range:** $80,000 - $110,000 per year, depending on experience.
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