Bilingual Funeral Service Representative

6 days ago

West Covina, California, United States Forest Lawn Memorial-Park Association Full time
Job Title: Bilingual Funeral Service Representative

Forest Lawn Memorial-Park Association is seeking a highly skilled and compassionate Bilingual Funeral Service Representative to join our team. As a representative of our organization, you will be responsible for providing exceptional service to families and individuals during a difficult time.

Key Responsibilities:
  • Represent Forest Lawn in a courteous and professional manner.
  • Uphold and exceed client families' expectations for funeral services.
  • Provide parking assistance and directions for guests and families.
  • Accept, transport, and set up flower arrangements at services and gravesites.
  • Distribute memory folders, prayer cards, tissues, water, etc., as directed.
  • Provide clean up and housekeeping duties before and after the completion of services.
  • Assist in conducting services with a complete understanding of funeral practices, Forest Lawn procedure, and certain legal requirements.
  • Use Service Sheet, Director's Papers, and other resources available.
  • Understand and identify service needs, reporting deficiencies to Assistant Director and Service Director.
  • Provide casket bearing directions to families at services or assist with bearing as necessary.
  • Contribute to maintaining clean and presentable facilities and grounds.
  • Review permits for accuracy, accept appropriate contract payments at services as necessary.
  • Perform cleaning and cosmetic maintenance of professional vehicles, reporting repair items as necessary.
  • Confirm decedent identification verification in preparation for transportation and services. Transport decedents as necessary.
  • Operate all Funeral Service-related vehicles and equipment. Assist in training new employees as necessary on safe operating practices.
  • Attend all required safety, employee, and other associated meetings.
  • Perform basic military flag folding with assistance from Service Director.
  • Complete a comprehensive written account of each funeral service, submitted on the same day as services.
Requirements:
  • Must be bilingual in Chinese or Spanish.
  • 1-2 years of hospitality or customer service experience.
  • Must have a caring and professional demeanor and enjoy helping families at a difficult time.
  • Should possess excellent public speaking skills.
  • Valid California Driver's License.
  • Ability to lift 75lbs.
  • Comfortable standing for long periods at a time.
  • Must be able to work weekends and holidays.
  • High school diploma/GED certification.
  • Must be able to work on-site.
Preferred Qualifications:
  • Some previous experience in a mortuary/funeral service position.
Benefits:

Forest Lawn Memorial-Park Association offers a competitive benefits package to our employees, which includes excellent compensation, comprehensive health insurance, and opportunities for professional growth and development.

Click here to learn more about our benefit offerings.

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