Customer Experience Specialist

3 days ago


Jensen Beach, Florida, United States Express Full time
Job Opportunity: Customer Experience Specialist

We are seeking a highly motivated and customer-focused Customer Experience Specialist to join our Express retail team. The ideal candidate will have excellent communication skills, be able to work well in a fast-paced environment, and provide exceptional customer service.

About the Role:

  • Deliver a seamless shopping experience for customers by providing knowledgeable assistance, handling transactions, and maintaining store appearance.
  • Ensure accurate processing of transactions, returns, and exchanges.
  • Collaborate with colleagues to achieve sales goals and maintain a positive store environment.
  • Participate in visual merchandising, inventory management, and other tasks as assigned.

Key Responsibilities:

  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room.
  • Process transactions quickly and accurately.
  • Resolve customer complaints and issues promptly and professionally.
  • Meet productivity and sales targets.

Requirements:

  • High school diploma or equivalent required.
  • 0-2 years of relevant retail experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.

Estimated Salary:$50,000 - $70,000 per year, depending on location and experience.

Benefits:

  • Medical, pharmacy, dental, and vision coverage.
  • 401(k) and Roth 401(k) with company match.
  • Merchandise discount.
  • Paid Time Off.
  • Parental leave for new moms and dads.


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