Customer Experience Specialist
3 days ago
At Conduent State & Local Solutions, Inc., we're committed to delivering exceptional services and solutions that make a difference in people's lives. We're seeking a dedicated Customer Experience Specialist to join our team
About the RoleThis is an exciting opportunity to work as a first point of contact for our clients' customers, providing top-notch support and resolving issues efficiently. As a Customer Experience Specialist, you'll be responsible for answering calls, providing product information, and helping customers find solutions to their problems.
Key Responsibilities- Respond to customer inquiries, utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
- Identify customer needs to ensure they receive complete and accurate information.
- Process required transactions via mainframe or web-based applications.
- Maintain a thorough knowledge of the company and client programs, policies, and technology.
- Communicate effectively in a warm and empathetic manner.
- You must be at least 18 years old and have a High School Diploma or equivalent.
- Strong communication and problem-solving skills are essential for success in this role.
- Able to work an 8-hour shift between 7am-7pm (last call) Mon-Fri.
We offer a competitive salary of $14.50 per hour, with opportunities to earn up to $19.50 on our incentive plan. You'll also enjoy benefits like paid holidays, paid time off, and a retirement savings plan.
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