Senior IT Support Engineer

2 weeks ago

Jersey City, New Jersey, United States Tekshapers Inc Full time
Job Overview

Position: Site Engineer Lead

Employment Type: Full Time

Experience Level: 8+ Years

Location: Jersey City, NJ

Key Responsibilities

As a Site Engineer Lead, you will be responsible for:

  • Providing comprehensive support to end users for both hardware and software challenges.
  • Assisting senior management with daily IT support functions.
  • Delivering hands-on assistance for remote teams.
  • Coordinating with local service providers for internet, MPLS, and IT asset maintenance.
  • Maintaining detailed records and tracking of assets for allocation and stock management.
  • Offering audio-visual support for meetings and presentations.
  • Exhibiting a thorough understanding of DHCP, DNS, IP Addressing, and Authentication within corporate active directory environments.
  • Overseeing compliance with security components on end-user systems.
  • Managing Windows security updates on end-user devices using patch management tools.
  • Gathering evidence from systems to meet audit requirements.
  • Handling backups and restoring data as necessary.
  • Collaborating with other teams to configure and troubleshoot servers and network devices.
  • Working with vendors to resolve hardware-related issues.
  • Implementing processes for incident management, service request management, change management, and problem management.
  • Providing proficient end-user support for Apple products including MacBooks, iPads, and iPhones.
  • Ensuring adherence to all security hardening and vulnerability management protocols.
Required Skills
  • Exceptional communication skills in English.
  • Knowledge of Cisco IT networking, Poly Devices, and Apple products.
  • Certifications such as CCNA, ITIL, or MCP are preferred.
  • Familiarity with ITIL processes is essential.

Tekshapers Inc. is committed to fostering a diverse workplace and welcomes applications from all qualified individuals without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

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