Supply Chain Specialist

1 week ago


Atlanta, Georgia, United States Kids2 Full time
Job Summary

We are seeking a highly skilled Sr. Customer Supply Chain Specialist to join our team at Kids2. This role is responsible for managing a portfolio of retail customer accounts and ensuring timely and accurate order fulfillment.

Key Responsibilities
  • Manage customer orders through the Kids2 supply chain to shipment and delivery.
  • Collaborate with internal stakeholders to ensure customer satisfaction and resolve any issues that may arise.
  • Monitor order status and provide proactive communication to customers regarding order status, logistics issues, and action plans.
  • Develop and maintain relationships with key customer stakeholders to ensure alignment with Kids2's supply chain goals.
  • Analyze customer service levels and develop action plans to achieve service level goals.
  • Work with freight carriers and customer transportation teams to expedite delivery of orders and determine correct disposition of refused product.
  • Ensure customer and material master data is synchronized within Kids2's systems.
Requirements
  • Must be highly proficient in Spanish.
  • SAP Order to Cash experience required.
  • Previous customer service, sales, or knowledge of supply chain/logistics in a consumer products or related industry preferred.
  • Minimum of 5+ years directly applicable experience in addition to a relevant degree or equivalent.
Preferred Qualifications
  • B.S. or B.A. degree. (Supply Chain concentration preferred)
  • PC literate in Microsoft Office suite of products. Advanced level Excel skills
  • SAP Order to Cash
  • Excellent written and verbal communication skills
  • Strong organization and planning skills
  • Strong problem-solving and analytical skills.
Work Environment
  • In office 3 days per week.
  • General office environment


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