Supply Chain Specialist
1 week ago
We are seeking a highly skilled Sr. Customer Supply Chain Specialist to join our team at Kids2. This role is responsible for managing a portfolio of retail customer accounts and ensuring timely and accurate order fulfillment.
Key Responsibilities- Manage customer orders through the Kids2 supply chain to shipment and delivery.
- Collaborate with internal stakeholders to ensure customer satisfaction and resolve any issues that may arise.
- Monitor order status and provide proactive communication to customers regarding order status, logistics issues, and action plans.
- Develop and maintain relationships with key customer stakeholders to ensure alignment with Kids2's supply chain goals.
- Analyze customer service levels and develop action plans to achieve service level goals.
- Work with freight carriers and customer transportation teams to expedite delivery of orders and determine correct disposition of refused product.
- Ensure customer and material master data is synchronized within Kids2's systems.
- Must be highly proficient in Spanish.
- SAP Order to Cash experience required.
- Previous customer service, sales, or knowledge of supply chain/logistics in a consumer products or related industry preferred.
- Minimum of 5+ years directly applicable experience in addition to a relevant degree or equivalent.
- B.S. or B.A. degree. (Supply Chain concentration preferred)
- PC literate in Microsoft Office suite of products. Advanced level Excel skills
- SAP Order to Cash
- Excellent written and verbal communication skills
- Strong organization and planning skills
- Strong problem-solving and analytical skills.
- In office 3 days per week.
- General office environment
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