Guest Experience Coordinator

2 days ago


Mount Laurel, New Jersey, United States Staybridge Suites Full time
Job Description:
  The Front Desk Supervisor is responsible for leading the front desk team in delivering exceptional guest experiences at Staybridge Suites. As a key member of our hotel team, you will oversee front desk operations, supervise staff, and ensure seamless check-in and check-out processes.

  About You:
  • Leadership Skills: Strong leadership skills with the ability to motivate and guide staff.
  • Communication Skills: Excellent communication skills with the ability to respond promptly to guest concerns.
  • Problem-Solving Skills: Ability to resolve issues efficiently and effectively.

  Responsibilities:
  1. Supervise and Train Front Desk Staff:    
  • Staff Supervision: Oversee front desk staff and provide feedback on performance.
  • Training Programs: Develop and implement training programs to enhance staff knowledge and skills.
Manage Front Desk Operations:    
  • Check-In and Check-Out: Ensure seamless check-in and check-out processes for guests.
  • Reservations and Room Assignments: Manage reservations and room assignments to meet guest expectations.
Provide Excellent Guest Service:    
  • Greet and Welcome: Greet and welcome guests upon arrival.
  • Address Concerns: Respond promptly to guest concerns and resolve issues efficiently.

  Requirements:
  • Experience: Minimum 2-3 years of front desk experience in a hospitality setting.
  • Certifications: PMS and/or brand certifications from previous employment strongly preferred.
  • Lifting and Mobility: Ability to lift up to 30 pounds unassisted and stand for long periods.

  Salary Estimate:$45,000 - $60,000 per year.

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