Guest Experience Coordinator
2 days ago
The Front Desk Supervisor is responsible for leading the front desk team in delivering exceptional guest experiences at Staybridge Suites. As a key member of our hotel team, you will oversee front desk operations, supervise staff, and ensure seamless check-in and check-out processes.
About You:
- Leadership Skills: Strong leadership skills with the ability to motivate and guide staff.
- Communication Skills: Excellent communication skills with the ability to respond promptly to guest concerns.
- Problem-Solving Skills: Ability to resolve issues efficiently and effectively.
Responsibilities:
- Supervise and Train Front Desk Staff:
- Staff Supervision: Oversee front desk staff and provide feedback on performance.
- Training Programs: Develop and implement training programs to enhance staff knowledge and skills.
- Check-In and Check-Out: Ensure seamless check-in and check-out processes for guests.
- Reservations and Room Assignments: Manage reservations and room assignments to meet guest expectations.
- Greet and Welcome: Greet and welcome guests upon arrival.
- Address Concerns: Respond promptly to guest concerns and resolve issues efficiently.
Requirements:
- Experience: Minimum 2-3 years of front desk experience in a hospitality setting.
- Certifications: PMS and/or brand certifications from previous employment strongly preferred.
- Lifting and Mobility: Ability to lift up to 30 pounds unassisted and stand for long periods.
Salary Estimate:$45,000 - $60,000 per year.
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