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Sales and Customer Service Representative

2 months ago

Noblesville IN USA, United States Massage Envy Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer experiences and promoting the value of Total Body Care.

Key Responsibilities
  • Provide outstanding customer service and ensure every client feels valued and understood
  • Promote the benefits of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach
What We Offer
  • Competitive hourly rate between $12-14, plus spiffs, commissions, and bonuses
  • A flexible schedule for a better work-life balance
  • Company-paid Short Term Disability Insurance and $25,000 in company-paid Life & AD&D insurance
  • Paid time off for full-time employees and 401K retirement with company matching
  • Annual AMTA membership and free massages and facials
  • A busy location with high-end clientele and in-depth product and service training
Requirements
  • High school diploma or equivalent and previous retail or sales experience
  • Critical thinking skills, excellent math and computer skills, and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services