Customer Service Representative
1 month ago
Exotic Automation and Supply is seeking a highly skilled Customer Service Representative to join our team in a full-time capacity at our Noblesville, IN location. As a key member of our Sales department, you will play a vital role in ensuring exceptional customer experiences and driving business growth.
Key Responsibilities:- Provide exceptional customer service and support through various communication channels, including phone, email, and in-person interactions.
- Develop and maintain in-depth knowledge of our product lines, including features, benefits, and applications.
- Respond to customer inquiries, resolve issues, and provide quotations and order entry support.
- Collaborate with the Customer Service Director to develop and implement effective sales strategies and processes.
- Work closely with internal teams to ensure seamless order follow-up and system function support.
- High School Diploma (required), Associate's degree preferred.
- Previous customer service experience (industrial sales preferred).
- Excellent communication and interpersonal skills, with the ability to adapt to diverse personalities and situations.
- Intermediate PC/MS Office skills and ability to multitask efficiently.
- Ability to work overtime when necessary, with appropriate notice.
- Strong organizational skills, with the ability to prioritize, plan, and coordinate work activities and resources.
- Interpersonal skills necessary to effectively communicate with associates, customers, business partners, and management team.
Exotic Automation and Supply is an EEO and drug-free employer. We offer a dynamic and growing work environment, with opportunities for professional development and growth. If you are a motivated and customer-focused individual with a passion for sales and service, we encourage you to apply for this exciting opportunity.
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