Customer Service Representative
2 days ago
Exotic Automation and Supply is seeking a highly skilled Customer Service Representative to join our team in a full-time capacity at our Noblesville, IN location. Under the guidance of the Customer Service Director, the CSR will be responsible for knowledge of product lines, servicing customer inquiries, product requests, quotations, order entry, order follow-up, and all system functions related to sales.
Key Responsibilities:- Knowledge of product lines and ability to provide expert advice to customers
- Service customer inquiries, product requests, quotations, order entry, and order follow-up
- Utilize system functions related to sales to ensure efficient and effective customer service
- Collaborate with the Customer Service Director to develop and implement customer service strategies
- Provide exceptional customer service and support to internal and external customers
- High School Diploma (required), Associate's degree preferred
- Previous customer service experience (industrial sales preferred)
- Customer orientation and ability to adapt to different types of personalities
- Intermediate PC/MS Office skills
- Ability to multi-task efficiently
- Excellent customer service attributes
- Ability to work overtime when necessary with appropriate notice
- Organizational skills required to prioritize, plan, and coordinate work activities and resources in area of responsibility
- Interpersonal skills necessary to effectively communicate with associates, customers, business partners, and management team
Exotic Automation and Supply is an EEO and drug-free employer.
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