Branch Operations Supervisor

1 week ago


Minneapolis, Minnesota, United States OneMain Financial Full time

Position: Assistant Manager

At OneMain Financial, the Assistant Manager plays a crucial role in supporting Branch Managers to cultivate a productive work atmosphere that prioritizes outstanding customer service. This position is essential for guiding and training branch personnel, ensuring they can effectively deliver personal loan solutions through informed decision-making and collection efforts. The Assistant Manager role is designed as a stepping stone for those aspiring to advance into leadership positions within the branch network.

KEY RESPONSIBILITIES

  • Achieve individual and branch targets related to sales and collections while meeting customer satisfaction standards.
  • Establish and nurture new client relationships, as well as maintain existing ones, throughout the loan process and its duration.
  • Provide tailored financial solutions that align with customer objectives.
  • Offer customers information about optional insurance products available to them.
  • Ensure customers fully understand the terms and conditions of their loans.
  • Gain proficiency in credit underwriting methods and sales tools.
  • Oversee the entire loan lifecycle, including loan closures, collection activities, and adherence to all applicable laws and regulations.
  • Support the training and development of Branch Team Members and step in as interim leadership during Branch Manager absences.

QUALIFICATIONS

  • High School Diploma or GED.
  • Demonstrated success in meeting defined business objectives.
  • Background in financial services leadership.
  • Willingness to obtain Insurance Licensing within six months of employment if mandated by state regulations.

PREFERRED QUALIFICATIONS

  • Bachelor's degree in business, finance, or a related discipline.

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