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Customer Service Banking Associate

2 months ago

Beckley, West Virginia, United States First Community Bancshares Full time

About Us:
At First Community Bank, we are dedicated to enhancing our community and improving the quality of life for those we serve. Our commitment to "community banking" allows our employees to make a meaningful impact through various initiatives, including paid volunteer opportunities, matching contributions for charitable donations, and team involvement in community events. We also prioritize employee wellness through a comprehensive program that encourages healthier lifestyles and provides essential resources and motivation.

Position Overview:
The Personal Banker I plays a crucial role in fostering positive relationships with our customers. This position is responsible for addressing customer inquiries promptly and effectively, ensuring maximum satisfaction. Key responsibilities include:

  • Informing customers about new banking products and services.
  • Providing account information, including balances, statuses, and transaction histories.
  • Adhering strictly to all bank policies, procedures, and regulatory guidelines.
  • Safeguarding customer confidentiality and utilizing information solely for official purposes.
  • Enhancing the customer banking experience by resolving issues efficiently.
  • Conducting engaging sales presentations to recommend appropriate banking solutions.
  • Promoting the Tell-A-Friend program enthusiastically during customer interactions.
  • Assisting customers in understanding both in-person and digital banking options.
  • Encouraging the use of our customer convenience channels to improve technology adoption.
  • Opening new accounts and servicing existing ones while ensuring compliance with operational procedures.
  • Addressing documentation exceptions promptly to minimize risks of account closure.

Qualifications:
To be successful in this role, candidates should possess:
  • A high school diploma or equivalent.
  • One to five years of experience in the banking sector.
  • Strong listening skills with the ability to understand and respond to customer needs.
  • A patient demeanor and a willingness to assist others in problem-solving.
  • A proven track record of delivering exceptional customer service.
  • Proficiency in banking software and standard office applications.
  • Excellent verbal and written communication abilities.
  • Strong negotiation skills and the capacity to influence others positively.
  • Meticulous attention to detail.
  • The physical ability to lift up to 25 pounds occasionally and to stand for extended periods.
  • The capability to work at a computer for prolonged durations.