Field Service Operations Manager

6 days ago


Webster, New Hampshire, United States AMP Robotics Full time
About the Role

We are seeking a highly skilled and experienced Field Service Operations Manager to join our team at AMP Robotics. As a key member of our operations team, you will be responsible for managing a team of field service technicians, ensuring the efficient and effective delivery of our services to our customers.

Key Responsibilities
  • Manage a team of field service technicians, providing guidance and support to ensure they have the necessary tools and resources to perform their duties effectively.
  • Develop and implement service strategies to improve customer satisfaction, reduce downtime, and increase overall efficiency.
  • Collaborate with internal stakeholders, including sales, marketing, and customer success teams, to ensure seamless communication and coordination.
  • Conduct regular site visits to assess customer needs, identify areas for improvement, and provide training and support to field service technicians.
  • Develop and maintain relationships with key customers, understanding their business needs and providing tailored solutions to meet their requirements.
  • Monitor and analyze service metrics, identifying trends and areas for improvement, and implementing changes to optimize service delivery.
  • Stay up-to-date with industry developments, best practices, and new technologies to ensure our services remain competitive and effective.
Requirements
  • 5+ years of experience in a field service management role, preferably in the industrial equipment or manufacturing sector.
  • Proven track record of improving customer satisfaction, reducing downtime, and increasing efficiency.
  • Strong leadership and communication skills, with the ability to motivate and guide a team of field service technicians.
  • Excellent problem-solving and analytical skills, with the ability to identify and resolve complex issues.
  • Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and service delivery.
  • Valid driver's license and a clean driving record.
Preferred Qualifications
  • Experience with industrial controls, robotics, or automation.
  • Knowledge of electrical wiring, manufacturing techniques, and on-site assembly, installation, and service of mechanical systems.
  • Ability to work in a team environment, with a strong focus on collaboration and communication.
  • Basic proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.


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