E-Commerce Operations Manager

2 weeks ago

McKinney, Texas, United States Albertsons Full time

Job Overview

Position Title:
E-Commerce Operations Manager

Department:
Retail Operations

Reports To:
Store Director

Position Summary
Are you prepared to oversee a team dedicated to online shopping in a progressive organization at the forefront of grocery delivery services? Do you want to be part of a digital marketplace? Are you seeking a fast-paced environment where you can truly impact customer satisfaction? Are you a natural leader eager to guide a team of committed individuals?

As an E-Commerce Operations Manager, you will be tasked with selecting products for customers, managing personnel, processes, and tools to deliver an outstanding shopping experience.

Your responsibilities will include ensuring the highest quality of selected items and timely order fulfillment, leading a team of 15 to 30 associates in the picking, staging, loading, and delivery of online grocery orders.

As an engaged and proactive leader, you will create a positive and consistent shopping experience while driving E-Commerce sales and achieving performance goals.

This role requires the ability to multitask and solve problems swiftly while maintaining a focus on customer service excellence.

Key Responsibilities

  • Oversee daily E-Commerce operations and team performance, ensuring quality selections and accurate order staging for timely delivery. Monitor order completion and accuracy, aiming for a minimum of 90 picks per hour while guiding staff to meet these targets.

  • Collaborate with store staff, including the Store Director and department heads, to ensure product availability. Manage the re-shopping process to reduce out-of-stock items and substitutions, and forecast future item demand. Attend relevant meetings to discuss store operations and maintain a 97% in-stock fulfillment rate.

  • Work closely with the Store Director and Operations Manager to recruit, train, mentor, and manage team members.

  • Schedule team members effectively to meet efficiency and performance benchmarks.

  • Proactively engage with customers, addressing inquiries and processing refunds promptly.

  • Manage E-Commerce assets, equipment, and undelivered products.

  • Utilize current technology and software applications to manage orders, communicate directives, and generate reports.

  • Facilitate services for drive-up customers and delivery personnel associated with E-Commerce.
Qualifications

  • Prior experience in customer service and retail is preferred.

  • Experience working collaboratively within teams.

  • Demonstrated leadership capabilities.

  • High school diploma or equivalent required.
Skills and Competencies

  • Proficient in computer applications, including Microsoft Office (Outlook, Excel, Word), and reporting tools.

  • Strong customer service skills with the ability to foster positive customer relationships.

  • Exceptional attention to detail.

  • High level of integrity and professionalism.

  • Ability to prioritize tasks and make informed business decisions.

  • Capability to manage multiple responsibilities simultaneously.

  • Excellent written and verbal communication skills.

  • Strong training and coaching abilities.

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