Custom Picture Framer Manager

3 weeks ago


Chicago, Illinois, United States Artists Frame Service Full time
Job Overview

Artists Frame Service is seeking a skilled manager to oversee our framing operations and customer service. The ideal candidate will have a passion for art and craft, as well as experience in managing and developing employees.

Key Responsibilities:

  • Assist with and oversee store operations, customer service, and team development
  • Complete all necessary tasks to ensure the store runs smoothly in its day-to-day business
  • Work collaboratively within the management team to trouble-shoot and resolve issues
  • Share a portion of management duties as determined by personal strengths
  • Oversee training and ongoing education on our meticulous standards and procedures
  • Be a key holder with store open and closing responsibilities
  • Work alongside fellow staff, including assisting customers, stocking merchandise, or cashiering
  • Oversee and assist all in-house digital printing services, including retouching and restoration, and on-site framing workshop
  • Communicate regularly with our operations facility to ensure orders are completed with 100% accuracy
  • Identify problems or opportunities for improvement to achieve operational goals
  • Comfortable with basic math, measurements, fractions, percentages, ratios, and proportions
  • Comfortable with verbal and written communication with the customer base

Qualifications:

  • At least 2 years of experience managing, developing, and leading employees
  • Successfully worked in a sales capacity for at least 2 years
  • Must be able to give constructive feedback in a straightforward manner and solve problems strategically and with urgency
  • Must be comfortable working in a culture of honest conversation and resolution
  • Understanding of Word, Excel, and Adobe Creative Suite
  • Experience in art conservation, framing, or custom manufacturing a plus, but not a requirement


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