Patient Financial Services Manager
4 weeks ago
Job Summary:
The Patient Financial Specialist Lead is a key member of the Revenue Cycle division at CHRISTUS Health, responsible for ensuring timely and efficient account resolution and reconciliation of outstanding balances for patient accounts. This role requires a high degree of proficiency in Patient Financial Services and the ability to work effectively in a team environment to provide value to internal and external customers.
Key Responsibilities:
- Functions as a subject matter expert in support of other PFS team members and other departments/facilities within the CHRISTUS Health network.
- Provides on-the-job training as needed and serves as a source of knowledge for staff inquiries.
- Approves or denies requested adjustments and refunds within role thresholds.
- Adapts to process and procedure evaluations and improvements, supports continuous change, and willingly manages special projects in addition to normal workload and other duties as assigned.
- Remains flexible if duties are reassigned, which may involve transferring to a more appropriate unit in order to best serve PFS and CHRISTUS Health.
- Ensures quality and productivity standards are met or exceeded.
- Appropriately documents patient accounting host system or other systems utilized by Patient Financial Services in accordance with policy and procedures.
- Provides continuous updates and information to the PFS Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience.
- Functions effectively within a team and participates and contributes constructively to produce results in a cooperative effort.
- Continually seeks to understand and act upon customer needs, concerns, and priorities. Meets customer expectations and requirements, and gains customer trust and respect.
Requirements:
- HS Diploma or equivalency required.
- Post HS education preferred.
- 5-7 years of experience preferred.
- Demonstrated success working in a team environment focused on meeting organization goals and objectives required.
- Experience in role requirements as outlined in job description for specific area of responsibility preferred.
- College education, previous Insurance Company claims experience and/or healthcare billing trade school education may be considered in lieu of formal hospital experience.
- Must have an understanding of alternative Business Office financial resources and the ability to provide information and/or recommendations related to these sources of recovery are preferred.
- Experience working within a multi-facility hospital business office environment preferred.
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