Front Desk Representative

2 weeks ago

Las Vegas, Nevada, United States MGM Resorts International Full time
THE ROLE:

As a Front Desk Agent at Park MGM, you'll be the face of hospitality, ensuring every guest feels warmly welcomed and deeply appreciated from the moment they arrive until check-out. Your dedication to exceptional service will set the tone for their entire stay, leaving a lasting impression and fostering loyalty.

THE RESPONSIBILITIES:

Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints

Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs

Enhance guest experience through offering upgraded accommodations per authorized programs and processes and promoting MGM Rewards enrollment and benefits to our guests

Partner with Housekeeping and other related departments to exceed guest expectations and special requests

Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures

Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish

Harness the power of tablet devices to seamlessly conduct essential transactions and showcase our array of products and services to our valued guests, providing them with a cutting-edge and interactive experience

THE IDEAL CANDIDATE:

Takes pride in their work, can multitask, and describes themselves as detail-oriented

Proficient in basic computer skills

Enjoys problem-solving and is adept at handling challenging guest scenarios with professionalism and tact in a fast-paced hospitality environment

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally.

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

Free meals in our employee dining room.
Free parking on and off-shift.
Health & Income Protection benefits

(for eligible employees).
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

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