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Hospitality Services Representative
2 months ago
Hospitality Services Representative
Crescent Hotels & Resorts
Crescent Hotels & Resorts embodies a blend of creativity and professionalism, fostering an environment where innovation thrives. Our properties are designed to inspire and enhance productivity, featuring modern amenities and a welcoming atmosphere. We are currently seeking a motivated and service-oriented individual to join our team and enhance the guest experience.
We provide a comprehensive benefits package that includes health, dental, and vision insurance, life insurance, a 401K plan with matching contributions, paid time off, and exclusive hotel discounts.
The Hospitality Services Representative plays a crucial role in welcoming and assisting guests throughout their stay. This position is integral to our commitment to delivering exceptional service and ensuring guest satisfaction. Key responsibilities include:
- Welcoming guests and managing the registration process, which involves inputting and retrieving information, confirming guest details, selecting accommodations, and issuing electronic keys.
- Assisting guests during check-out, ensuring accurate billing and processing various payment methods.
- Demonstrating in-depth knowledge of hotel offerings, including room types, rates, and local attractions, while addressing guest inquiries and providing assistance.
- Utilizing up-selling techniques to promote hotel services and maximize occupancy rates.
- Responding promptly to guest requests and resolving any issues in a friendly and efficient manner.
- Handling guest communications and relaying messages as needed.
Note: This description outlines the primary duties of the position but is not exhaustive. Additional responsibilities may be assigned as necessary.
Crescent Hotels & Resorts is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace.
