Client Services Representative

1 month ago

Portland, Oregon, United States Oregon Humane Society Full time
About the Role

We are seeking a highly skilled and compassionate Client Services Representative to join our team at the Community Veterinary Hospital. As a vital member of our Medical Services team, you will be responsible for providing exceptional customer service, hospitality, and responsiveness to hospital clients and patients.

Key Responsibilities
  • Provide excellent customer service and support to clients and patients, ensuring a positive and welcoming experience.
  • Facilitate high-quality interactions between OHS and the public, demonstrating empathy and assurance when fielding questions and educating others about OHS policies and programs.
  • Perform a range of administrative tasks, including scheduling appointments, surgeries, and other procedures, and processing payments.
  • Assist with volunteer training and work alongside volunteers, showing respect and appreciation always.
  • Work collaboratively with the Client Resource Center team and assist team as needed.
  • Adhere to all OHS safety, training, and handling and transportation protocols to ensure that the hospital environment is safe for animals, clients, volunteers, and other employees.
Requirements
  • 1 year's experience providing customer service to a broad audience in a professional work environment.
  • Experience with veterinary practice management software.
  • 1 year's animal shelter or veterinary hospital experience.
  • Working knowledge of medical terminology.
  • Knowledge and experience working with a wide variety of dog and cat breeds.
  • Able to balance multiple tasks and priorities at one time, completing tasks and meeting deadlines.
  • Excellent verbal and written communication skills - able to communicate with a diverse population in a consistently informative, confident, respectful, and professional manner.
Work Environment

This position interacts and collaborates with all levels of the organization, including OHS staff, executive team members, donors, general-public, external vendors, volunteers, and supporters. Contact and communication is carried out through face-to-face, telephone and digital interactions. Excellent customer service skills are essential to success.

Physical Requirements
  • Occasional lifting and moving of inanimate objects weighing up to 50 lbs.
  • Occasional pushing and pulling of carted items weighing up to 100 lbs.
  • Occasional moving items above shoulder level.
  • Occasional use of hands and arms at or above shoulder level.
  • Prolonged standing, sitting and/or stooping may occur.
  • Occasional climbing and bending.
  • Must be able to lift, move, restrain, guide, or manage an animal weighing up to 150 lbs. on a leash on an occasional basis.
  • Must be able to remain in a stationary position for prolonged periods.
  • Ability to respond and perform life saving techniques in an emergency.

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