Hotel Receptionist Leader

2 weeks ago


Houston, Texas, United States aloft Houston by the Galleria Full time
About the Role

We are seeking an experienced Front Desk Agent to join our team at HALL Arts Hotel Dallas. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our guests.

Key Responsibilities
  • Greet and welcome guests, responding to their needs and resolving any issues that may arise.
  • Process check-ins and check-outs efficiently and accurately, ensuring all necessary information is collected.
  • Provide information about hotel services, facilities, and local attractions to guests.
  • Handle guest complaints and resolve issues in a professional and courteous manner.
  • Work collaboratively with other departments to ensure a smooth and enjoyable stay for our guests.
Requirements
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Previous experience in a hotel or customer-facing role is essential.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and conflict resolution skills.
Benefits
  • An estimated salary of $42,000 - $55,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) retirement plan with company match.
  • Paid time off and holidays.

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